Can't See Other Email Accts - Used To Be Able To

[Probedude]

Hello,

My wife and I maintain our Church's website.

A while ago I was able to log into Cpanel using the hosting acct name and password, run Horde and then from there check emails in individual email accts. This was to troubleshoot email problems individuals were having, but also to purge the spam folders and spam emails themselves so mail boxes wouldn't get over quota.

 

Tonight I logged in to do some cleanup and see that I no longer have a list of accounts in the left toolbar of Horde. I see no way to access email accts other than the main one.

 

As a point of reference, I logged into my newly hosted domain on TCH tonight and checked the same thing but in this case I do sell all the individual email accounts under the domain.

 

What changed?

 

TIA

Dave

[TCH-Andy]

Hi Dave,

 

This was something that changed a while back. Cpanel decided that access to all the email accounts with the cpanel password was a 'feature' that it was going to close off ( from a privacy / security viewpoint).

 

You will need to login to the individual accounts.

[Probedude]

Thanks Andy. Odd that this isn't true on with my latest hosted acct. I thought maybe some parameter needed to be turned back on.

 

 

Dave

[TCH-Bruce]

All servers are supposed to be configured the same. Please open a ticket with the help desk and have one of the techs take a look.