zpry Posted July 20, 2003 Posted July 20, 2003 newbie here - so forgive me if this is posted in the wrong place Recently I "web protected" a folder and created two users with their own passwords. That all worked fine, and one person has downloaded the private content, and another one is planning to on Monday. Today I wanted to delete one of the users. I went to the cpanel, and back to the choice for web protect, and then I saw the locked folder. I clicked on that, but when I went to choose the folder again (to get to the menu I remember seeing in side when I first protected the folder) , the browser acts like its going to load something, but it doesnt. I tried clicking both the folder, and the name of the folder, but once it's web protected, I can't get back in to that menu. I tried using another browser, thinking that might work - it didnt. Even if I can't figure this out - I plan to just remove the entire folder in a week or so anyway, but I figured I would ask about this, just incase I was doing something wrong. thanks in advance, z Quote
TCH-JimE Posted July 21, 2003 Posted July 21, 2003 Hi Z, Please could you start a help ticket in the new support desk and we shall take a look at it for you. Thanks, Jim Quote
zpry Posted July 21, 2003 Author Posted July 21, 2003 Hi Jim, As I was preparing to write up the trouble ticket, I tried experimenting by making another web protected folder so I could write down the steps I had taken. At first I wasn't even able to do that, which seemed odd to me since I was able to do this originally. This is when I started to really suspect a browser problem, as I am using Safari, (Mac OSX) and it sometimes refuses to let me type in the end of addresses - it can be pretty stubborn if it "thinks" it knows where I want to go. Overall though, it's my favorite browser to use for lots of other reasons. So I opened up Internet Exlorer, and was able to create a new web protected folder. Then - without closing Internet Explorer, I tried to remove the web protection, and Intenet Explore wouldn't let me. It wouldn't let me access the webprotect menu page! It acted just like Safari had acted at this point. After I completely closed Internet Explorer and restarted it - THEN I was able to access the page where the web protect menu was. Safari on the other hand, continues to be stubborn even after closing and restarting it. So - this all seems like just a bunch of browser issues to me and the way they handle already visited pages. No need for a trouble ticket at this point, - but thank you very much for listening to me whine! warmly, z Quote
TCH-JimE Posted July 21, 2003 Posted July 21, 2003 Hi, No worries, sounds like maybe a cache issus with Safari Jim Quote
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