Email Relay Issue

[woodygap]

Good Morning

 

I have a domain on Kalee that I am still having trouble sending and receiving mail. I have tried both Outlook and Thunderbird with all the correct settings (tried both ports 25 and 26 for smtp). Even tried using my ISP for outgoing. I have a few other domains on Kalee (Old 97) and they all working fine.

 

I talked with TCH Alex via help desk ticket and may not have explained my trouble very well. Here is what I have so far for errors that differ from my other domains.

 

From DNS Stuff

****'s postmaster response:

>>> RCPT TO:<postmaster@****>

<<< 550-test.dnsstuff.com (test.DNSreport.com) [66.36.241.109] is currently not 550-permitted to relay through this server. Perhaps you have not logged into 550-the pop/imap server in the last 30 minutes or do not have SMTP 550 Authentication turned on in your email client.

 

I have checked "Authentication"

 

This is another suspect. All my domains use DNS3 and DNS4 for nameservers. All the working e-mail accounts on my other domains are listed from a DNS record A lookup in that order (DNS3 then DNS4).

 

On the domain I am having trouble with the report lists the nameservers in reverse (DNS4 then DNS3). So, the domain e-mail I am having trouble with is pointing to DNS4 first and my other domains are pointing to DNS3 first.

 

That's all I know. Any ideas gang?

 

Thanks

[TCH-Dick]

Can you please test your email again and if the problem is still there just update your ticket.

[woodygap]

Thank you very much Dick. It is now working just fine. I am guessing that I messed it up when I set the nameservers in reverse for that domain. Or, was it possibly something else?

 

Thanks Dick and Alex for all your assistance and Super Service!

 

This came about when I was about to go with Thunderbird and drop Outlook cold turkey. I know many of you have done it and live better lives because of it. When I couldn't make the proper connections with Thunderbird, well I almost dropped my plan but thanks to you boys......all is well.

 

Have a super weekend

 

Mike

[TCH-Dick]

You're Welcome, and while you should list the name servers is order, that was not the issue. The zone file that controlled the local delivery of email for your account was corrupted. So I rebuilt the zone file and restarted the mail service. Thanks for being patient while we tracked down the issue and let us know if you need anything else.