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Posted

After a recent server upgrade, all the sites on the server have no stats displayed for over a week then after a period of time they all get updated. Is this correct? It doesn't seem very helpful.

 

Thanks,

 

Matt

Posted

Welcome to the forums Matt :)

 

The stats program uses a lot of resources on a server so sometimes it gets turned off if loads are high but usually it gets turned back on. Sometimes it gets missed. Please open a ticket with the help desk to have them restart the service.

 

The logs will still be written to when the stats program is not running so you will not lose any information. When the logs are processed all your data will be updated.

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