Switching Hosting Provider

[davs]

Hi,

 

We are looking for an alternative to our current provider whose service is going downhill. Currently, we have 2 reseller accounts with our provider. And most of our customer accounts have a Joomla/MySQL setup.

 

I know we can request for a Cpanel to Cpanel transfer of accounts to TotalChoice. Just wondering if we sign up for a reseller package:

 

1) how do we map our customer accounts to the different WHM packages

2) do we give you the reseller cpanel account or the cpanel account for each individual customer

3) do we need to followup any technical setups like db user accounts/permissions etc

4) How about existing emails? I suppose they will be lost?

 

This is the first time we are switching our reseller accounts so we need to be prepared and hopefully will have the least amount of disruption to our customers.

 

Thank you and regards

Davs

[TCH-Bruce]

Please open a ticket with the help desk. Link above or in my signature.

 

For the account/password information enter "unknown". They will tell you how to proceed.

[TCH-Don]

Welcome to the forums Davs

As far as emails go, a cpanel transfer will copy all files including email folders.

When you get your reseller account you will get the same space for your reseller domain as your reseller account.

This is so your reseller domain will not take away space from your reseller accounts.

 

The help desk will answer the technical part of the transfer

but if you have any other questions, please ask

we love to help.

[TCH-Thomas]

Welcome to the forum, Davs.

[davs]

Thanks guys. Have submitted a ticket.

 

Just want to say this is a first time for me to be welcomed by so many ppl from the moderating team, on a forum.

 

Great effort

[TCH-Bruce]

Yes, and I blew it. Welcome to the forums.

[TCH-Andy]

Welcome to the forum davs