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Advice Sending Emails Via Mda


Dina

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Hello

 

My name's Dina and I'm new to the forums but not to TCH. I've been using TCH happily for a while now. :D

 

I've just got my first 'smart' phone. It's a T-mobile MDA. On every other email I can send and receive accept my TCH mydomain one. It gets the emails without any problems but sending them leads to time out.

 

I've spoken to t-mobile and went through the set up wizard with one of the techs for mydomain account. The only difference with the settings is I have to go through t-mobiles server to reply/send any email. I think this maybe the problem but don't know? As I mentioned my other emails such as yahoo seem to be fine going through t-mobiles server to reply and send.

 

I would be most grateful if someone could advise me the best way to send/reply to emails without being stopped in my tracks by the time-out.

 

Thank you,

 

Dina

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Welcome to the forums Dina

 

In order to send email through your TCH domain you must be able to authenticate yourself for sending. I know nothing of T-Mobile's email application but if you are not able to authenticate with your email address and password you will not be able to send through your domain.

 

That may or may not be a problem. As long as you can set your return address to your TCH domain you should be able to send through T-Mobile's server with no problems.

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Thank you for the welcome, gentlemen. :D

 

Bruce I just tinkered with the settings and on my MDA and the t-mobile tech told me to leave the authentication part blank. Oh well we'll ignore what he said. LOL.

 

So I just ticked it and put in the relevent password and username. I still got a message that the operation had timed out waiting for the server when I tried to send an email.

 

So this will seem a silly question but do I need to do something on my cpanel to allow authentication?

 

I'm a little stumped why it's just TCH domain I'm having problems with.

 

Thanks,

 

Dina

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No, there is nothing you need to do in cPanel. The way the email servers work is you have to authenticate you are a valid user of the domain to send email.

 

If you are getting timeouts I would recommend you use your T-Mobile account for sending. If you make sure the return address in the message is from your TCH domain that is where responses to your email will be delivered. It's no different than sending email from your Internet provider's email servers and having responses coming back to your TCH domain.

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