Trying To Install Rt (request Tracker)

[jayc]

Hi all,

 

I am doing evaluations of a number of PD helpdesk/groupware packages.

 

So far I have been able to get phpGroupware and NetOffice to run properly, I am now attempting to get RT (request tracker) http://www.bestpractical.com/rt/ up and running.

 

The major difference is that the others were php packages and RT is perl based.

 

I cannot seem to get the configuration file to run propely, I read all the stuff about running perl scripts, changed the permissions to 755, changed it to path to #!/usr/bin/perl and tried putting a .pl extention on it.

 

When I try to run it from within Cpanel or extenally as:

http://www.incaini.com/RTsource/configure

 

All it does is bring up a text screen listing of the script source.

 

For what is worth I tried putting some of the sample scripts from the perl scripting discussion into test files and get "Premature end of script headers: /home/incaini/public_html/RTsource/test.pl" error message.

 

Do I need to try putting it in a cgi wrapper or somenthing ?

 

any ideas out there ?

 

Thanks in advance

jayr

Edited March 9, 2006 by jayc

[MikeJ]

Hi Jay,

 

You are actually attempting to run a script that's meant for command line, not web processing. Looking at the requirements and installation process (and yes, I know I mentioned RT in another thread, so I apologize for it not being virtual host friendly as I hadn't used it in a long while), it may be difficult if not unsuitable for trying to run in a shared hosting or reseller account.

[TCH-Bruce]

According to the installation requirements:

 

root access to the server you're going to install it on

how to add aliases to your mail system

how to start and stop your web server

 

You have none of those on a shared server.

[jayc]

According to the installation requirements:

root access to the server you're going to install it on

how to add aliases to your mail system

how to start and stop your web server

 

You have none of those on a shared server.

 

 

Thanks, at least I am not beating my head against the wall any more.

 

One of the base line requirements for this project is that packages evaluated have to run on shared servers for cost reasons. So RT is now moved to the unsuitable side of the house.