Faeroph Posted January 25, 2006 Posted January 25, 2006 A few minutes ago I signed up for my own domain name - note that I haven't got any hosting yet - through the TCH site. In the payment section, I made what seems to have been a bit of a mistake. I used my PayPal account to set up a billing agreement and then rather foolishly didn't click the "Return to Merchant" button which appears to be what 'completes' the transaction. I understand that .COM domains take 4-8 hours to start working, but I checked the 'search for an available domain name' anyway and it appears that the same domain is still available. The billing agreement has gone through (it seems) though no money has been taken from my PayPal account so far and I do not have any customer details for the service that provides the domain names linked from TCH (securepaynet.net), so right now I'm not really sure whether I have registered the domain name or not. I have a nasty suspicion that the agreement is going to start taking money out of my account without me actually receiving any service. Note that I cannot contact the business "Domain Names/Hosting Services" by phone as I am in the UK, and it doesn't seem to accept calls from here (when the international code for the US is included), for whatever reason. Can anyone give me any advice? Thanks, Adam Quote
TCH-Thomas Posted January 25, 2006 Posted January 25, 2006 Only way of contacting them if not by phone that I can think of is by email. By the way, if you want, you can pm me the domain name and I will try to see if its still available. Quote
TCH-Bruce Posted January 25, 2006 Posted January 25, 2006 If you did not get a confirmation that the purchase went through and the domain name is still available more than likely the transaction was canceled when you clicked that link. Try purchasing the domain name again. If it's still available the transaction did not complete. If you get a double charge to your paypal account then contact them by email and request an explanation. Or contact us and we'll try to help straighten it out. Quote
abinidi Posted January 25, 2006 Posted January 25, 2006 You could also open a help desk ticket to Sales or Billing and they can check to see what the status is. Since you don't have a user name or password yet, you can just type "none" into the username and password fields at the bottom of the ticket. There is a link to the help desk at the top of this forum page. Welcome to the family! Quote
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