rnmcd Posted December 19, 2005 Posted December 19, 2005 Any idea what could have happened to posts that were made today, on my messageboard, that have disappearaed? I am the only person with Admin rights to delete posts. I know they were posted today because I made some of them but they are gone now. Quote
rnmcd Posted December 19, 2005 Author Posted December 19, 2005 What server are you on? Server 85. But my cpanel no longer shows the server number. It was visible prior to the migration. We weren't supposed to NOT use our websites during the migration were we? Quote
DWD Posted December 19, 2005 Posted December 19, 2005 As I suspected, it was due to the server migration that took place Friday night and all day Saturday for Server 85. I similar thing happened on my blog. Some new content which got posted Saturday didn't get transferred over. If you can't duplicate it and it's important, I suggest submitting a support ticket as suggested in this thread: http://www.totalchoicehosting.com/forums/i...showtopic=24694 As for me, I was lucky in that stuff which got posted on Saturday to my blog which I didn't have copies of got transferred over OK but some stuff that I do have copies of did not. As soon as I get back home in a couple of hours (at work now), I can reload, and everything will be back to normal. Good luck. Quote
rnmcd Posted December 19, 2005 Author Posted December 19, 2005 As I suspected, it was due to the server migration that took place Friday night and all day Saturday for Server 85. I similar thing happened on my blog. Some new content which got posted Saturday didn't get transferred over. If you can't duplicate it and it's important, I suggest submitting a support ticket as suggested in this thread: http://www.totalchoicehosting.com/forums/i...showtopic=24694 As for me, I was lucky in that stuff which got posted on Saturday to my blog which I didn't have copies of got transferred over OK but some stuff that I do have copies of did not. As soon as I get back home in a couple of hours (at work now), I can reload, and everything will be back to normal. Good luck. I just got a reply from Tech Support. They told me they could upload all the data from the old server and this will take care of my problem. Does that mean that during the migration all new posts on my messageboard were saved on the old server? Quote
DWD Posted December 19, 2005 Posted December 19, 2005 (edited) I'm not too much of a tech guy and no formal affiliation with TCH other than I think they are a great host...soooo, I'm at the end of my usefulness to you as will be revealed by my response: I'm guessing that the process goes something like this: 1) Everything is still running off of the old server. 2) Copy all the files and settings to the new server. 3) Flip a switch to direct everything to the new server. The problem then develops with the inherent lag between steps 2 and 3. Any file that is transferred to the new server and then updated before the switch is made will have that update lost. I would think that this can only be remedied on a case by case basis requested by the customer since doing it automatically as a step 4 would result in writing over any updates made to the file between steps 3 and 4. Sorry TCH, I know it is actually a million times more complex than my three easy step outline...no offense intended. Edited December 19, 2005 by DWD Quote
TCH-Bruce Posted December 19, 2005 Posted December 19, 2005 Sorry TCH, I know it is actually a million times more complex than my three easy step outline...no offense intended. No offense taken. That's pretty much the case. While the migration is in progress the old server is keeping your site alive. Once all accounts have been transferred the DNS is changed to point requests to the new server. So if something is missing after the move please open a ticket with the help desk. They may be able to retreive it from the old server. Quote
rnmcd Posted December 19, 2005 Author Posted December 19, 2005 No offense taken. That's pretty much the case. While the migration is in progress the old server is keeping your site alive. Once all accounts have been transferred the DNS is changed to point requests to the new server. So if something is missing after the move please open a ticket with the help desk. They may be able to retreive it from the old server. It looks like everything on my forum is back to the way it was before the migration...whew. Here is a reply from the Help Desk. Yes. I have already restored the database from the old server. Also I have also backed up the database which was in the server. You will be able to see that in your cPanel. Where in cPanel can I see the database backup that they are talking about and where would they have backed it up to? I can't seem to find this info in cPanel. Thanks. Quote
TCH-Bruce Posted December 19, 2005 Posted December 19, 2005 Where in cPanel can I see the database backup that they are talking about and where would they have backed it up to? I can't seem to find this info in cPanel. Respond to the ticket and ask. But I believe they restored a database not made a backup of your database. Quote
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