Amizzy Posted November 15, 2005 Posted November 15, 2005 Hello. I've purchased my domain name (a month ago), have my TCH account and have posted my files to the public_html folder. Why can't I see my site? The website is www.acecreativelandscaping.com. Thank you. Quote
TCH-Thomas Posted November 15, 2005 Posted November 15, 2005 Hello Amizzy, The nameservers are pointing to: Name Server: NS0.DIRECTNIC.COM Name Server: NS1.DIRECTNIC.COM which is incorrect. They must point to the nameservers that are mentioned the welcome email sent to you when you signed up for the hosting. Quote
abinidi Posted November 15, 2005 Posted November 15, 2005 Welcome to the forums, Amizzy!!! TCH-Thomas is right -- that is indeed your problem. Do you know how to change your nameservers? Because if you don't, post back, and we can help you with that too. Quote
Amizzy Posted November 15, 2005 Author Posted November 15, 2005 Yes please tell me how to change the name servers. That would be swell. Thanks! Quote
abinidi Posted November 15, 2005 Posted November 15, 2005 Basically, you have to go back to the company where you registered the domain name. (They are called the registrar, and they appear to be DirectNIC; their website is directnic.com.) You log in to your account with them, and there should be a place where you can modify the setting for each domain that you have registered. On the settings page, you should look for a link or button related to "Nameservers" or something similar. (At my registrar, I log in to my account, and then I click on "Manage Domains", then I click on "Set Nameservers"). At that point, you will enter in the nameserver information that was provided to you in your TCH welcome e-mail. If you don't remember what that infomration is and you can't find your welcome e-mail, then you should open a ticket to the help desk (there is a link to that at the top of this page). Once you enter the nameserver information, you will have to wait for UP TO 72 hours for the change to take effect throughout the Internet (this time is referred to as domain propogation). It may be working in as little as a few minutes, or it may take up to 3 days. There is nothing that can be done to speed up this time. If you get confused, you can always contact the support staff at your registrar, who will have more specific information about how you set your nameservers. Let us know if we can be of more help.... Quote
abinidi Posted November 15, 2005 Posted November 15, 2005 (edited) Ok. Found some more information. Here is the URL of the help topic on your registrar's site. Their specific steps will be exactly what you need. h*tp://www.directnic.com/help/faq/index.php?question_id=39&topic_id=8 If you don't know your nameservers, and if you can't find your TCH Welcome e-mail, you will still need to contact the TCH Help Desk for that info. Don't worry. They are very nice people, and are usually very fast. Edited November 15, 2005 by TCH-David Quote
stevevan Posted November 16, 2005 Posted November 16, 2005 Welcome to the forums! Were you able to get the nameservers straightened out? Quote
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