Outlook Express Not Receiving E-mails

[Gemma]

Hi all,

 

I have not received any e-mails to my Outlook Express mail box for days but I can receive to my webmail ok. I do not get any error when I send and receive in Outlook so I don't know what the problem is. I used to receive mail fine and I haven't changed anything so I don't know why this has happened. I can still send e-mails from Outlook.

 

If anyone can help me with this I'd be really grateful as I prefer to use Outlook Express than webmail.

 

Thanks,

 

Gemma

[TCH-Bruce]

You have checked the obvious settings I assume. Like your incoming mail server is mail.your-TCH-domain.ext and that you are using your full email address for the user name.

[thebigtimer]

You have checked the obvious settings I assume.  Like your incoming mail server is mail.your-TCH-domain.ext and that you are using your full email address for the user name.

<{POST_SNAPBACK}>

 

I'm having this same problem. I can now only send email but I cannot receive it. As for using my full email address for the user name, I put: John[at]thebigtimer.com and my password and it wont accept it. The only username and password it accepts is the one given to me by TCH for my domain.

 

 

Edit: TCH-Bruce - changed email address so spam bots don't harvest it.

[TCH-Bruce]

Did you create an account for user John? I know it's an obvious question but has to be asked.

 

If all else fails, open a ticket with the help desk and have them check the account.