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Posted

Hi there,

 

I've got a question about getting access to webmail.

 

Instead of using the CPanel to access mail, I typically just instruct my clients to www.theirDomainName.com/sqmail to access Squirrel Mail.

 

This works perfectly for all of my clients until today. When I set up www.piucci-dozier.com/sqmail, a blank page appears, no prompt for squirrel mail. Not sure what is different, the account is identical to the others.

 

Then I tried to access the mail from the CPanel. When I select Squirrel Mail (or any of the other mail choices for that matter) it logs me into the default email address for the account (accountname@theirDomainName.com) instead of prompting me to put in the specific email account login info.

 

I then tried to log out and relog in - but it still won't prompt me. This issue is consistent with my other accounts as well - I've just circumvented the issue by going directly to the squirrel mail url, as mentioned above, which doesn't seem to be working for some reason.

 

any idea?

 

thanks!

kara

Posted

Hi and welcome to the forum. :)

I tried the www.piucci-dozier.com/sqmail and got the same blank page, so it doesn´t seems to be something wrong on your end, so please submit a ticket to the helpdesk about this. Link on top of page.

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