Email Forwarding Not Working

[NedWreck]

Hi!

I have my main email for my yet to be built website as info@themorancanvas.com.

I have it set to forward any email I get to to my bellsouth email account.

I also have my auto responder set.

 

The test messages i am sending (with a .jpg attachment) to info@themorancanvas.com aren't being forwarded to my bellsouth account but i am getting the responder email.

What am I doing wrong?

 

Thanks,

 

Bob

[TCH-Bruce]

Setting up a forward is pretty simple. You just enter the name on the left, select which domain from the drop down and enter a valid email address on the right.

 

Have you checked your error logs?

[NedWreck]

I had the forwarder set up just as you suggested. There are no error messages.

 

 

Bob

[TCH-Bruce]

Have you tried without an attachment?

[NedWreck]

Well, it has to be able to forward the attachment. We get a lot of attachments from people who are wanting to get work done and would like a picture of the proposed job.

We have software that will allow us to show people what their home/business would look like after we did our work.

 

Bob

 

 

 

Have you tried without an attachment?

<{POST_SNAPBACK}>

[NedWreck]

What if we set up an account for info@themorancanvas.com in OE or Thunderbird?

All I would need then is the name of the mail server, wouldn't I?

 

Bob

[NedWreck]

What if we set up an account for info@themorancanvas.com in OE or Thunderbird?

All I would need then is the name of the mail server, wouldn't I?

 

Bob

<{POST_SNAPBACK}>

 

according to

http://www.totalchoicehosting.com/forums/i...hl=mail+servers

 

Then my mail servers would be mail.themorancanvas.com, correct?

 

Bob

[TCH-Thomas]

Correct.

[NedWreck]

Yay! I get a cookie.

 

 

Thanks,

 

Bob

 

 

 

 

 

 

 

Correct.

<{POST_SNAPBACK}>

[TCH-Bruce]

Well, it has to be able to forward the attachment. We get a lot of attachments from people who are wanting to get work done and would like a picture of the proposed job.

We have software that will allow us to show people what their home/business would look like after we did our work.

I only suggested you try without an attachment to see if that was the problem.

[NedWreck]

I appreciate it, Bruce. I was just explaining why I wanted it to forward the attachment. To answer your question; no it will not forward a plain email. I'm obviously doing something wrong but I'll be hornswaggled if I know what it is.

I have my username set as the one I was issued, I have incoming mail server set as mail.themorancanvas.com, the account is set as info@themorancanvas.com and the password is correct.

 

I am getting the auto responder email.

 

Thanks,

Bob

 

 

 

 

Well, it has to be able to forward the attachment. We get a lot of attachments from people who are wanting to get work done and would like a picture of the proposed job.

We have software that will allow us to show people what their home/business would look like after we did our work.

<{POST_SNAPBACK}>

I only suggested you try without an attachment to see if that was the problem.

<{POST_SNAPBACK}>

[TCH-Thomas]

Try username "info@themorancanvas.com" and see if that helps.

[TCH-Andy]

I had a quick look at the error logs on the server - it looks as if the email address you were forwarding to was incorrectly set. The ones sent yesterday and today have been forwarded correctly from the server. I would check spam filters etc if you have not received them.

[NedWreck]

We got mail!

 

Thanks, guys! You're solid carbide hardcore.

 

 

Bob