Ftp Access Problem

[masako]

I am a complete newbie at this, but I followed instructions and went thru a troubleshooting session with one of the Totalchoice techs... still, a mysterious problem was not resolved.

 

I set up a ftp account for a client. A folder with her name was created in the public_html directory. I can see the folder via cpanel. I uploaded test docs into the folder. I can see them uploaded via capanel. But when I log in as this client onto the ftp site, I cannot see anything inside the folder. It looks empty.

 

The Totalchoice hosting tech was helpful, but could not help me. He said there was nothing wrong on his side. I tried logging on as the client on one of our Macs, and I can see the stuff.

 

Is there an issue with Windows 2000? or... some kind of setting in my Explorer?

I am at loss and don't know what to do.

 

Is there anyone out there who can help me? I'm desperate.

 

Thanks.

[TCH-Bruce]

Welcome to the forums.

 

Are you trying to use Explorer to log in and move files? I've never tried that. Have you tried with an FTP client?

[TCH-Bruce]

Here's another option if you want to use a browser interface. Use Firefox and download the FireFTP extension. It provides simple drag and drop from your pc to your web server. The interface looks very similar to an FTP client.

 

I tested it and it will display all files on the server.

[masako]

Bruce,

 

Thanks for the suggestions!!!

I haven't tried Firefox, but glad to get some suggestions that I can try out.

 

Masako

 

[TCH-Don]

An ftp program is easier than trying to use a browser,

browsers do not seem to work in ftp everytime.

There are many free ftp programs out there.

[TCH-Bruce]

Don, give the FireFTP extension a try. It basically turns Firefox into an FTP client. Pretty cool.

[masako]

I thought about this overnight, and came up with 2 addtional questions...

 

(1) I realized that I used Explorer and was able to view the uploaded docs when I logged in as the administrator. I don't understand why Explorer would behave differently when logging in as my client?

 

(2) Is there a way to give access to a folder to someone w/o userID or password, just to download something off of our ftp site? Mycolleagues tell me that they used to be able to give this kind of access to someone before switching to Totalchoice.

 

Help?

 

Masako

[TCH-Don]

Yes, just put the files into a folder

and then e-mail your client the link to the folder

all they have to do is visit the link

right click a file and select save as

to save to their computer.

 

Or you can create a simple index.html page for that folder

and put links to the files on that page

so the client can just click on a link

to be prompted to open or save the file.

[masako]

Don,

 

I just checked back in on the topic.

 

I tried what you told me, but I just get pages not found error pages on the web.

 

I must be doing some basic mistake... I can't believe this is taking me over 3 wks to figure out.

 

I did both things that you suggested, and the link still takes me to the error page.

 

Why????

 

[TCH-RobertM]

masako can you tell me the link your trying to access ?

[TCH-Bruce]

Remember when creating your links that this is a *nix environment and case matters. If the filename contains any upper case letters the links must contain upper case letters.