masako

This is a rather old thread, but I just experienced the same problem of my e-news not getting delivered using Mailman. The helpdesk replied to my cry for help already, then I found this thread afterwards. I actually have a dumb question...as I'm really an accidental techie here at my nonprofit organization. I'm nore really sure how the Mailman relates to the cpanel? I don't go thru the cpanel at all when I send out the e-news. What's the connection?? I must be missing something? When the helpdesk person replied to my cry for help, he said that he restarted the Mailman server. Does totalchoice have a special server for mailing lists? What's it all mean?? masako

Don, I just checked back in on the topic. I tried what you told me, but I just get pages not found error pages on the web. I must be doing some basic mistake... I can't believe this is taking me over 3 wks to figure out. I did both things that you suggested, and the link still takes me to the error page. Why????

I thought about this overnight, and came up with 2 addtional questions... (1) I realized that I used Explorer and was able to view the uploaded docs when I logged in as the administrator. I don't understand why Explorer would behave differently when logging in as my client? (2) Is there a way to give access to a folder to someone w/o userID or password, just to download something off of our ftp site? Mycolleagues tell me that they used to be able to give this kind of access to someone before switching to Totalchoice. Help? Masako

Bruce, Thanks for the suggestions!!! I haven't tried Firefox, but glad to get some suggestions that I can try out. Masako

I am a complete newbie at this, but I followed instructions and went thru a troubleshooting session with one of the Totalchoice techs... still, a mysterious problem was not resolved. I set up a ftp account for a client. A folder with her name was created in the public_html directory. I can see the folder via cpanel. I uploaded test docs into the folder. I can see them uploaded via capanel. But when I log in as this client onto the ftp site, I cannot see anything inside the folder. It looks empty. The Totalchoice hosting tech was helpful, but could not help me. He said there was nothing wrong on his side. I tried logging on as the client on one of our Macs, and I can see the stuff. Is there an issue with Windows 2000? or... some kind of setting in my Explorer? I am at loss and don't know what to do. Is there anyone out there who can help me? I'm desperate. Thanks.