Mp3 Player Not Found

[TCH-Thomas]

I connected a mp3 player (Jens of sweden) to my computer today via usb. Nothing happened. It did not show up in explorer. In control panel I found something named removable devices (or something, dont know what you call it in english) where it was present, but no new drive in explorer. When I insert the player in the usb port, shouldn´t my computer detect it automatically?

[TCH-Bruce]

If it found a removable device it is detecting it. Can you open the removable device and see folders?

 

Sorry Thomas, I just reread this. Did it come with drivers? Have you installed them? My wife has one and it pops up with the New Hardware Found dialog and wants to install drivers.

Edited December 31, 2004 by TCH-Bruce

[TCH-Thomas]

Can you open the removable device and see folders?

In that place in control panel, yes. But the mp3 player has never been used so it was blank. The big problem is that it is not showing up in explorer so I can not transfer music to it.

[TCH-Bruce]

I was editing my answer when you posted your reply.

 

Did the device come with drivers? Did you install them?

[TCH-Thomas]

Nope. It is supposed to work out of the box in xp. One more problem is too that it is a friends mp3 player and not mine (so I feel a little anxious messing with it). She got it as a christmas present but doesnt have a computer, so who have to help her? Me.

I do though have exact same problem with a usb-pen or what you call it, so I am pretty confident it is nothing wrong with her player, it must be something in my computer not working as it should.

Edited December 31, 2004 by TCH-Thomas

[TCH-Bruce]

Sounds like it's not auto detecting when you plug in USB devices.

[youneverknow]

Do you have another USB port that you can try? My system has 3 and only the two on the back of the system work and not the convienet one up front. Could you try that?

youneverknow

[Madmanmcp]

Thomas, go into Control Panel | System and click on the Hardware tab, click on Device manager and scroll down the list till you find the USB controllers. Is there one listed for USB 2.0 Enhanced or USB 1.1?

 

You will need USB 2.0.

[TCH-Thomas]

I had a look in both mine and Jessicas computer and it doesn´t tell if its 1.1 or 2.0.

 

Is there any other way I can figure this out?

 

If it happens to be that I only have 1.1, can I somehow replace those usb ports with what I need. Im asking since I plan to buy a mp3 player myself.

[Madmanmcp]

Yes you can purchase USB 2.0 PCI cards. Let me look around and see where it will say if you have 1.1 or 2.0.

[TCH-Thomas]

No problem.

[Madmanmcp]

Try downloading and running this, it will at least tell you if the USB drivers are correct.

 

h_tp://www.download.com/USB-Evaluation-Utility/3000-2110_4-4616192.html

[TCH-Thomas]

Thanks Bob.

 

I did the test and it says:

 

System software support

Microsoft Windows NT* with full support

Recommendation- No system software upgrade required

 

 

System hardware support

System hardware has USB support

Recommendation - No system hardware upgrade required

 

USB driver support

USB driver connection is operating correctly

[Madmanmcp]

Ok, I was hoping it would show us something about 1.1 or 2.0. Have you gone to the web site for the MP3 player and checked for a forum or support that may help?

[Madmanmcp]

Try the suggestions here:

 

h_tp://www.answerbag.com/q_view.php/3962

[TCH-Thomas]

Ok, I checked that page and it looks like I will have to check in bios. Unfortunately it doesnt look like the chance of having 2.0 is big since it was released 2002 and I think my computer is a little older than that. I´ll check bios on next startup.

Thanks again Bob

[Madmanmcp]

You're welcome Thomas. You can pick up a card cheap.

[TCH-Thomas]

I have checked this now and I have 1.1 while Jessica have 2.0. Now the problem is that even that she have 2.0 it does not work.