What Is "package Dermoce_estetica"

[rnmcd]

I had submitted a support ticket to change my domain name and the reply back is:

"I could see that you are using the package dermoce_estetica. This package is set for 20 mega bytes. Please confirm it and get back to us so that we can check it out."

 

Anyone know what dermoce_estetica is?

[LisaJill]

Not only does the name baffle me - but we don't have any plans with such low storage. I absolutely hate to ask this but are you sure you sent the ticket to our support guys? *whistles very, very innocently and doesn't mention that she's made some really silly mistakes in her past*

 

Hopefully someone else might have some insight to this, as well. =)

[rnmcd]

Not only does the name baffle me - but we don't have any plans with such low storage.  I absolutely hate to ask this but are you sure you sent the ticket to our support guys? *whistles very, very innocently and doesn't mention that she's made some really silly mistakes in her past*

 

Hopefully someone else might have some insight to this, as well. =)

I have checked and checked to make sure that the email and the support ticket URL are 'real' and from TCH and they sure look to be.

 

I can't believe google doesn't have a single thing on it.

[Madmanmcp]

Looks like the answer would be to ask the ones who asked you

 

I found links to "estetica" but not "dermoce".

[TCH-Andy]

Hi,

 

I will move this to reseller hosting shortly...

 

All packages under reseller accounts have the reseller username at the front. Hence dermoce will be the reseller name, and then the package you have defined "estetica" is appended after the username - to create a package defined by "dermoce_estetica"

 

Hence it will not appear in Google anywhere - because it is a package you have created under your reseller account - and probably doesn't exist anywhere else.

 

You need to login to your WHM and increase the space on that package.

[Madmanmcp]

Now this maybe wrong but it might explain things.

 

The email to you was meant as a reply to someone else, so it makes no sense to you. Working in Support I have first hand knowlege of this happening .

 

We work with several support tools and when things get hectic errors sometimes happen and we lose track of where we are and who we are talking with. we have lots of windows open and sometimes the wrong reply will go to the wrong customer.

[rnmcd]

A reseller account was my second guess but I didn't mention it because I don't have a reseller account.................at least I didn't sign up for one. I do have multiple accounts but none are reseller.

[rnmcd]

Looks like the answer would be to ask the ones who asked you

 

I found links to "estetica" but not "dermoce".

I did but there was no reply.

[rnmcd]

Now this maybe wrong but it might explain things.

 

The email to you was meant as a reply to someone else, so it makes no sense to you. Working in Support I have first hand knowlege of this happening .

 

We work with several support tools and when things get hectic errors sometimes happen and we lose track of where we are and who we are talking with. we have lots of windows open and sometimes the wrong reply will go to the wrong customer.

I vote this to be what happened in my case. I complete understand that mistakes happen...it would have been kinda nice if they would have just told me that 'there was a slight mixup' instead of having me wonder all day what they were referring to on my account.

 

Thank you!

[TCH-Andy]

You would need to give me a ticket number - but looking at the information I can see, you have a semi-dedicated account - which is basically a large reseller account. You can create accounts in there using WHM (the Web Host Manager) correct?

[TCH-Andy]

OK, I have found your ticket - and yes, the reply was to the incorrect ticket. When I just did a search, I came up with the correct ticket - which showed a semi-dedicated server.

 

BoB is correct - a mess up on our part - sorry