tabiat Posted November 17, 2004 Posted November 17, 2004 In the email TCH sent me, it said: Control Panel ========================================== To login to your control panel please go to the URL below, you can use the username/password above. http://www.tabiatonline.com/cpanel or before domain name propagation http://xxxxxxx/cpanel Detailed instructions on cPanel can be found online at the cPanel Web Site located at http://www.cpanel.net However, since then, the domain name www.tabiatonline.com has expired & instead I have registered a new domain-name: www.xxxxx.com. That domain-name is forwarding the user to a folder in my TCH user account. Here is my info: username: xxxxxxx NS1.TOTALCHOICEHOSTING.COM NS2.TOTALCHOICEHOSTING.COM my webspace: http://server56.totalchoicehosting.com/~xxxxxxx/ my site redirects to: http://server56.totalchoicehosting.com/~xxxxxxx I need help because I cannot access cPanel & I need to use the mysql database features. Thanks in advance. Louis Quote
LisaJill Posted November 17, 2004 Posted November 17, 2004 You should still be able to get to cpanel via the first link you posted - the IP address/cpanel. Is the new domain supposed to be the main domain for the account and point to the root of your site? You can't point it to a sub-folder unless you're a reseller, it's against the AUP. If it is pointed to the root of your site and cpanel isn't working, you'll need to submit a Help Desk ticket to have it sorted out. =) Quote
TCH-Bruce Posted November 17, 2004 Posted November 17, 2004 Welcome to the family, Louis! As Lisa said, open a help desk ticket to support if you are unable to login to cPanel using the IP/cpanel link in your welcome email. Quote
tabiat Posted November 20, 2004 Author Posted November 20, 2004 TCH has changed my domainname over from tabiatonline.com to xxxxxx.com Everything works well, except Cpanel. I have tried: I suspect cpanel is still setup for the old domainname (tabiatonline.com). Should I get another ticket, or is this something we can solve together? Quote
TCH-Andy Posted November 20, 2004 Posted November 20, 2004 Reopen the ticket at the help desk - it can best be tested from there. Quote
TCH-Don Posted November 20, 2004 Posted November 20, 2004 (edited) Welcome to the Family Louis and your new home! For anything to do with account problems you need to open a help ticket. We really are like family here. So if you need anything, just ask your new family! We love to help Edited November 20, 2004 by TCH-Don Quote
tabiat Posted November 20, 2004 Author Posted November 20, 2004 TCH Don, your most loving welcome is greatly appreciated. It is so nice to receive such warmth from a complete stranger in these hard times. Rock Sign Quote
TCH-Don Posted November 21, 2004 Posted November 21, 2004 Louis you will find that we have the friendliest forum around and do indeed treat all like family When the help desk gets your cpanel to work, you can also access it as https://domain.com:2083 for a secure connection. Don't be a stranger Quote
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