I Can't Access Cpanel....

[Kayleen]

I am so frustrated I am about to scream. I have been having major issues with both my old ISP (dialup) and my new one (DSL) for 2 weeks including no service for periods of time and many screw ups.

 

I had dial up ISP with email and web storage space. I canceled that and just retained my existing email address with them until I can get everyone acclimated to my new one that TCH is serving.

 

I got new DSL with ISP (no email - hey I am having it here at TCH so who needs theirs?). My package here includes lots of web storage space and email so I only have access via the ISP through the DSL.

 

For 4 days now I have had my DSL working (finally!) and I am able to send and receive emails via both my old email (former ISP and still serving through their pop3/smtp servers) and via my new email serving here at TCH with my own designated servers as shown in my welcome email.

 

BUT --first problem-- I am receiving every email into the new TCH email account where somehow a prefix of [sPAM] is being added, so I figure that must be the spam settings I chose a few weeks back when I set up the account here that need to be revised.

 

Also tonight --second problem-- I wrote and tried to send two emails on my new TCH email and got failure errors on both. I got the same errors on my old email account when I tried to send through that account too. Here is the error message:

 

The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'el_supremo01@yahoo.co.uk'. Subject 'Your Recursive Combined Template for BreezeBrowser', Account: 'CSkathleen', Server: 'smtp.captivespirit.com', Protocol: SMTP, Server Response: '553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)', Port: 25, Secure(SSL): No, Server Error: 553, Error Number: 0x800CCC79

 

I am able to receive email on both my old email account and my new one so I'm not sure what is going on.

 

Now the third problem as that became apparent when I started trying to figure this out:

 

I can't access Cpanel by typing http://www.captivespirit.com/cpanel as shown in my welcome email. I have my ID and passwords available but I can't even get to that sign in page. I just get the browser telling me it's done and I have the 404 page not found error.

 

Could someone please help me?

 

TIA for any help.

 

Kayleen

[purplespider]

The reason you're having problems is because you havn't changed your nameservers to point the domain to TCH. The nameservers are still godaddy ones, which is forwarding your domain to your website at homestead through the settings in your godaddy control panel. You need to use godaddy to change your nameservers to ns1.totalchoicehosting.com and ns2.totalchoicehosting.com

 

Hope thats helps

James