rhobite Posted August 17, 2004 Posted August 17, 2004 I know this probably isn't the place for this, but my site was suspended with no notice given, and nobody is responding to my support ticket. I haven't even received the email confirmation. Is something going on at TCH? The site is jimmysquid.com on server37. I'm billed through mypaysystems. An interesting thing, I see two charges for $0.00 on 8/10 and 8/15. There should be a $4.00 charge for the hosting but it's not there. I never received an August invoice in my e-mail. Never received a declined notice either. My credit card is valid. If there's a problem with MyPaysystems, please restore my site immediately and switch me to a different billing provider. TCH support, please e-mail or PM me as soon as possible.
LisaJill Posted August 17, 2004 Posted August 17, 2004 rhobite, if you're not getting a confirmation message then the ticket isn't either going through or your email is blocking it. You are using an email address *not* associated with the domain, right? Something like yahoo or hotmail mail, or gmail, would be the best to use in this instance. =)
rhobite Posted August 17, 2004 Author Posted August 17, 2004 rhobite, if you're not getting a confirmation message then the ticket isn't either going through or your email is blocking it. You are using an email address *not* associated with the domain, right? Something like yahoo or hotmail mail, or gmail, would be the best to use in this instance. =) Yes, I used a valid e-mail address outside of my domain. I did not mistype it, I went back through the browser history and checked.
TCH-Thomas Posted August 17, 2004 Posted August 17, 2004 Make sure any eventual mail from TCH isnt in some junkfolder in your email-box.
TCH-Don Posted August 17, 2004 Posted August 17, 2004 One thing to check is the expiration date of your CC in mypaysystems You may have done this but it needs to be updated whenever the CC changes the date.
rhobite Posted August 17, 2004 Author Posted August 17, 2004 The expiration date on my card is correct, and it's in the future. I checked my bulk e-mail folder and I received nothing from TCH support. Can someone please look into my problem now? I know my site isn't that important and I only pay $4 for hosting, but it has been suspended with absolutely no notice.
TCH-Don Posted August 17, 2004 Posted August 17, 2004 Can you try the help ticket again you may be able to see the ticket you submitted if it went through other wise try again And your site is important to TCH all sites are.
MikeJ Posted August 17, 2004 Posted August 17, 2004 This was resolved in the helpdesk and your site is unsuspended so I am closing this topic. If you have an further problems, please followup in the helpdesk. Glad to see you got everything taken care of.
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