vengavenga Posted July 23, 2004 Posted July 23, 2004 Reformatted my PC today (don't think it's related to the problem). Been reinstalling all my usual software but can't access the site to download Skype (times out). Downloaded Skype from a mirror site (MajorGeeks) but it won't authenticate my user name without timing out either. Did a traceroute to skype.com and it gets very nearly there, missing just the last two hops. Did some online traceroutes from remote locations and it made it's way to Skype everytime, so it's not their site that's down. 1,10.34.252.137,61ms,None,---- 2,10.34.250.146,68ms,None,---- 3,212.166.65.162,69ms,ge-1-0-0-399.j02-mt.mad.tiscali.es,---- 4,213.200.71.141,69ms,ge-1-1-0-39.mad40.ip.tiscali.net,---- 5,213.200.81.57,93ms,so-2-0-0.lon22.ip.tiscali.net,---- 6,195.66.226.64,93ms,ge1-0.1000M.ldn2nxg2.ip.tele.dk,---- 7,195.249.2.41,105ms,pos4-0.2488M.ffm2nxg1.ip.tele.dk,---- 8,195.249.14.6,129ms,so-1-2-0.2488M.kd4nxu1.ip.tele.dk,---- 9,195.249.6.97,128ms,so-1-0-0.2488M.arcnxu1.ip.tele.dk,---- 10,195.249.2.162,129ms,pos4-0.2488M.opanxg1.ip.tele.dk,---- 11,----,Timeout,n/a,---- 12,----,Timeout,n/a,---- 13,----,Timeout,n/a,---- It doesn't look like it's my ISP (Tiscali, Spain) but I did find a posting on usenet from last week describing someone with a similar problem also using Tiscali, so I'm wondering if Skype are blocking specific ip ranges for any reason. Anyway, that's all the background - could someone pop onto Skye.com site please and see if there's an email address on there for support? Thanks muchly! Ali. Quote
TCH-Bruce Posted July 23, 2004 Posted July 23, 2004 Been all over the site but can't find an email for support. I did find a media contact email address that you can use to see if they can give you a support email address. kat.james [at] skype.net Quote
purplespider Posted July 23, 2004 Posted July 23, 2004 Hey Venga, The skype site is skype.net NOT .com, can you access skype.net? James Quote
vengavenga Posted July 23, 2004 Author Posted July 23, 2004 Thanks both of you ... TCH Bruce - I'll give that email a try. James - I've tried the .net address as well with exactly the same result. Really can't figure this one out at all - just have to wait and see if it "cures" itself somehow .... Cheers, Ali. Quote
vengavenga Posted July 23, 2004 Author Posted July 23, 2004 Thanks Jikrantz but that's the problem .. I can't access skype.com or skype.net at all! Ali. Quote
TCH-Thomas Posted July 23, 2004 Posted July 23, 2004 Ah sorry, I read it as you had problems connecting with the program. Quote
vengavenga Posted July 23, 2004 Author Posted July 23, 2004 No problem - appreciate your help anyway No, it's the Skype site that I can't access. Although I can download the Skype software from elsewhere, it then tries to contact the Skype site during the first run when the user name is entered. Ali. Quote
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