Help Center Live

[TCH-Thomas]

Does anyone use Help center live from http://www.helpcenterlive.com/.

 

Im getting a error when running the installer that it can not find the full set up.

[borfast]

Thomas, I downloaded the package, unzipped it and it installed just fine.

 

I have no clue as to what could cause that error but perhaps some files are missing?

Try unzipping and installing the package again.

[TCH-Thomas]

Will do.

I did get some other error too but I was so angry getting the error twice so I deleted it from server. Will try again.

[TCH-Thomas]

Here is the full error I receive:

Warning: main(../inc/config.php): failed to open stream: No such file or directory in /home/username/public_html/hcl/setup/full.php on line 22

 

Warning: main(): Failed opening '../inc/config.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/username/public_html/hcl/setup/full.php on line 22

Critical database error - Selecting Database

 

What does it mean?

[borfast]

Humm... that looks like a database error, Thomas.

 

Have you checked the config.php file to make sure you've set it up with the correct database information?

[TCH-Thomas]

There´s 3 things in config.php I am not sure about or do not understand, these are

 

1)

>// If you want to add a prefix to the table names. Otherwise
       // leave blank
       $DB_prefix = "hcl_";

 

2)

>// If your database runs under a persistant connection.
       // Note leave this as 0 unless you know what you are doing.
       $DB_pconnect = 0;

 

3)

>// This path is the full server path to your Help Center Live
       // directory (excluding the trailing slash '/'). If you are using
       // a *nix server you can use $_SERVER["DOCUMENT_ROOT"] to get to
       // your web directory but Windows does not seem to recognise this
       // function.
       $HCL_path = $_SERVER["DOCUMENT_ROOT"]."/hcl";

 

I copied this from current config.php, so it is exactly what I wrote in them.

[TCH-Dick]

make sure you saved the config file as config.php it is named config_sample.php by default

[TCH-Thomas]

That did the trick.

 

Thanks Mike