Smtp - Does It Require Authentication?

[dlevens]

I seem to be confusing myself trying to get outlook and thunderbird working. I am not sure if there is a difference if you use IMAP or POP, but what settings for SMTP do we need ? and does it require authentication?

 

I read on this forum that we need to use our ISP for SMTP? But in another place I saw you can use your domain like mail.****** for both pop and smtp?

 

First off mail.****** is not setup to resolve by default, but I did not see the point to create a subdomain just to resolve this address so I use **** for both POP and SMTP. Actually in my case I use IMAP so I use it for both IMAP And SMTP.

 

But I also read that SMTP requires authentication but using my email address and password is not working. Port 25 is open so I know my ISP is not blocking it.

 

Would I need to use my cpanel login id for authentication for SMTP? does not see like that would be right since I would have to give it out to everyone I make an email account for.

 

I need some help, and once i get this all figured out I will put together a one stop shop for all questions webmail and email as there are so many sources on this forum, in your welcome email, and on some of the tutorial guides and they do not all agree or provide the same info.

 

Dennis Levens

[TCH-Andy]

Hi Dennis,

 

Yes, SMTP does require authentification - it should be the full email address for the username and the email account password for the password. This is the same for POP and SMTP. However, if you do a check with POP first, then it remembers your authentification, from your computer, for a short period. Hence if you do a POP check of the email first, you can then send mail via SMTP without repeating the authentification (but only from your computer of course).

 

You should use mail.****** - and this should be set up by default, there is no need to create a subdomain or anything. If this is not resolving - submit a ticket at the help desk and we will sort if for you.

 

You only need to use your ISP to send mail via SMTP if your ISP blocks port 25 and 26 for sending email. Many do block port 25 in an attempt to stop people sending spam. We provide port 26 as an alternative for our family here - but some ISPs also block that.

[dlevens]

Andy,

 

That is what I thought, but it is not working. I had the helpdesk repair mail.levens.com and that is working but smtp will not work if I have it require authentication. Port 25 is open to levens.com and I set up pop3 and smtp to mail.levens.com but no matter what settings I try for authentication for smtp it fails and asks me for my password. I am using myname@**** as the username and the password is the same as I created for the mailbox. It logs into pop with no problems but when trying to send a message it wont work. I have tried it in outlook 2003 and mozilla thundermail.

 

Dennis

[TCH-Andy]

Hi Dennis,

 

You need to reopen the help ticket so that we can help you out, rather than posting here really - because of the information (eg passwords) we need.

 

I have tested your main account - and could send mail happily (using the info from your earlier ticket).

 

From what you say you have most of the serrings correct;

• Your Name: John Doe
  
• E-mail Address: jdoe@******
  
• Incoming mail server (POP): mail.****** on port 110
  
• Outgoing mail server (SMTP): mail.****** on port 25
  
• User name (same as your e-mail address): jdoe@******
  
• Password: the password for that email address
  
• Turn off SSL
  
• Use Authorisation for sending (which is your email address and password - as above
  

For us to test it fully, please include the email address and password on the ticket - and tell us the error message you get when trying to send.

[dlevens]

Andy,

 

It appears to be working now, maybe because they fixed mail.****? But now sending using authentication is working. What I dont understand is why it works without authentication? I removed using username and password for outgoing smtp and it still works. I assumed it was because pop had authenticated first thus allowing me in but this was not the case, as outlook always tests smtp first before pop or IMAP when using the test email check. So I rebooted thinking maybe I had authentication still on or maybe cached somehow but still it seems to work now whether I use authentication or not.

 

The other question I had was reguarding mail.****, is there something special setup on that subdomain? since both mail.**** resolves to the same IP as **** why would it make a difference if I used mail.**** or just **** or even just the IP? Curious because when I was having most of the problems I was using just **** (before I had helpdesk repair mail.****).

 

The last question I had was reguarding SPA, do I use Secure Password Authentication (SPA) for POP or SMTP?

 

Dennis

[dlevens]

Andy,

 

The problem is back. When I try to send email I get a pop up asking me to login to mail.levens.com and even with my email address as username and password I get this error

 

 

Dennis

[TCH-Andy]

Dennis,

 

You need to submit a support ticket, with your account and email details - so that we can test it for you.

[dlevens]

submitting now.

 

Dennis

[dlevens]

Andy,

 

When you get a chance can you take a look at my ticket that I submitted to helpdesk? It is GWP-24071

 

Aromal is tell me that authentication is not used for smtp outbound, and that I should download with pop first and then smtp will work. I disagree.

 

I want authentication to work, because when I dont use it, it sends my email through my local ISP smtp which I want to avoid.

 

Also I don't want to use POP as I prefer IMAP.

 

Dennis