User Access Denied

[Guest Dee Philipp]

Can anyone help me, please?

 

I cannot get into the Help Desk system, because the system does not recognize me as an existing client. I am using the same user name and password as I've received in the Welcome message.

 

- FTP works

- CPanel works

 

But I cannot submit a request to have access to the shared SSL. What am I doing wrong? (I even tried the "Lost Password" link, but it won't recognize me as an existing client.)

 

I still have the Welcome message and am using the original user name and password combination.

 

Anyone?

 

Dee Philipp

binggeli@humdinger-media.com

[Junior]

I'm sorry to hear you are having problems accessing our help desk.

 

Please send an email to tony@totalchoicehosting.com, and include the following:

 

domain name

cpanel log in

password

 

I will get this resolved for you.

 

Thanks!