alyssak Posted March 5, 2003 Posted March 5, 2003 okay i have two questions: #1: Why, when I try to contact someone from TCH do I never get a reply? When my bandwidth ran out I e-mailed them twice about buying more and no one mailed me back. And #2: I recently had problems with my domain and had to change my domain name. I registered the domain with godaddy.com and pointed the DNS to the servers in my welcome e-mail but do I need to change the domain that I said I was registering with when I registered for hosting? Quote
Lianna Posted March 5, 2003 Posted March 5, 2003 #1. To what address were you emailing? Truly sorry if you're not getting a response. I assure you that each email is indeed read and attended to. Also, please make sure that your email address is correct for replying. #2. Yes, you absolutely have to request the domain change on your account here. The name servers are only a part of the entire equation which makes your site viewable via the domain name. Your account must also have that domain name in order for the name server to find the correct site on the server to display. You can simply open a helpdesk ticket with the information and someone will get it changed right away for you. Please make sure that you list the OLD domain name, the NEW domain name and your cpanel username. Also, if you have the IP address or can list the name servers that you were given in your welcome email, that would be most helpful. You may also choose to add information regarding your first question in on that helpdesk ticket. Lianna Quote
alyssak Posted March 5, 2003 Author Posted March 5, 2003 lol sorry to bother you again but every time i've tried to get into the help desk using my domain login and pw it hasn't let me, i don't know why? Quote
Lianna Posted March 5, 2003 Posted March 5, 2003 Around February 14th you should have received an email from TCH regarding the new helpdesk and the username and password that you should use. Tell ya what. Go here: http://totalchoicehosting.com/support.html Scroll down to the Online Instant Support Chat part and you can chat with someone via Yahoo or Aim or MSN messenger. If you prefer, you can PM me from this board your username and domain name and I will look into it for you. ...no bother.... Lianna Quote
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