BrettWho?

Once I logged into the Help Desk I saw my ticket was answered and closed so all is well. In the future I can just put in my new email address I assume, if I ever need to open another ticket, correct?

Wohoo, I'm logged in, but now how do I change my email? I don't see an option to do this, do I submit a ticket? If so which department would that go to? Thank you for your help Bruce!

I did that already, I wasn't sure if I needed to change the email else where though.

When I try to log in it keeps telling me "Invalid Username or Password". And I can't get my password sent to me via email because I will never get it. If I register under a new email address can I submit a ticket under that email address?

I wasn't sure where you ask this question so I am putting it here... For some unknown reason I am not getting emails at the account I have used to set up my hosting. I opened up a ticket with a billing question but I have not received any word yet (because of the email issue). How can I go about changing the email address so I can communicate with you guys properly? Thanks, -Brett

Well my major problem (getting a 404 error everytime I tried to get on my site) finally got resolved and now I can use ftp.mydomain_name.com to connect to my site.

I already have a ticket open because of another issue regarding access to my website, so this all might be caused by the same problem.

So why does it work when I use "www.yourdomain_name.com" but I still get an error when I use "ftp.yourdomain_name.com"???

Ok, my ftp access is work now, I just had to use what you said (yourdomain_name.com). Under the support section of TCH's home page it says to use ftp.yourdomain_name.com, which is why I tried that. Now I just have to figure out why I'm getting 404 errors for my website.

I'm having a little trouble logging into my account to upload some new files. In the past I have used CuteFTP without any issues but tonight I am running into a problem. I tried pointing the program to ftp.****, http://ftp.****, ftp://www.****, www.****, etc. but none of them are working. When I try ftp.**** I get an error message saying "Can't resolve 'ftp.****'." When I try www.**** I get an error messaging saying "The connection failed due to an error or timeout." What am I doing wrong here?

Yeah that's what I will do. I just figured I would ask here first before I bothered the techs with something that might have been an easy fix. Thanks for the help guys.

That didn't help.

My connection is pretty solid. I have trillian running and my connection to AIM isn't dropping while I cannot connect to my email. But I don't know if that is a good 'control'. There doesn't seem to be a problem sending emails, just the recieving part.

IMAP? I'm afraid I don't know what that is. What settings are you wondering about? The incoming and outgoing servers are "webmail.brettwho.com". Incoming server port 110. Outgoing server port 26. It's set to send/recieve every 5 mins. Server Timeout is 1minute.

I have been using Outlook to check my email that I have set up through my website and lately it has stopped working for the most part. Also I receive an error from time to time when trying to use Horde to check my email (but I forgot to copy down the error message). In Outlook the error message I am getting is "Task 'webmail.brettwho.com - Receiving' reported error (0x800CCC0F) : The connection to the server was interrupted.....The server responded: +OK 4469723 octets'" Does anyone have any idea what could be wrong? It was working fine for weeks and I didn't change anything and now it decides to work only once in a while. Thanks in advance for any help!

You can use a program called PopTray (www.poptray.org) that sits in your system tray to notify you of new mail. You can also build filters with it to purge spam before downloading. It can also be linked to your favorite email client to respond to messages. Oh, did I mention it's FREE? And welcome to the fourms! I actually found out that Outlook 2003 can be minimized to the icon tray after playing around a little more. But I'll check out PopTray to see if I like that any better. Thanks for the welcome.

Thanks Rob! That fixed the problem.

I am trying to set up Outlook to get the email off my domain. I tried to use the Outlook AutoConfig and it filled out all the info in Outlook 2003 but it is still not working. The error message I am getting is... The incoming server is set to "mail.****"The outgoing server is set to "mail.****" When I click on the "Test Settings" button it does everything fine but I get this message... What Port's should I be using for In and Out? Thanks in advance for any help.

I've been using my domain + Mozilla Thunderbird. I want a program like Outlook or Thunderbird that is good but I can also minimize it the icon tray and have it notify me when I get a new email.

Nope.

No, I meant that fact that when I go to ftp://ftp.mysite.com the following folders show up - 'bin' 'etc' 'lib' 'mail' 'pub'. Is that suppose to happen?

I am having this same problem when I use IE and go to ftp://ftp.mysite.com . Should I submit a helpdesk ticket about this? Thanks, -Brett