sychen

So, I have tried that (brought up with adina.com.cn). But the answer is always the same : nobody else has this problem. In addition to that, is there anything else I can do ? I just want to solve this problem in a constructive way. With the administrators pointing fingers at each other, this is really going nowhere at all..............so maybe I should talk to their administrator ? I will bet they will say that, this is how they do it in China. Regards S-Y. Chen

So, guess I am ignored again ? regards S-Y. Chen

I just don't understand that, why it is so difficult for me to send an email to my customer. And all I am getting is "this is not our fault. Ask your customer to do something for you." Isn't there any work around for this ? This is really very frustrating. Regards S-Y. Chen

I want to remind that, back in 2007, there are similar problems of email, which the tech support insisted it was the problem from the other side. Then later your general manager agreeed TCH should resolve that problem on your side. If I have not tried so many approached, I won't be so frustrated. Please, help. We all know, it makes no sense to ask the customer to change their behavior for me, especially when I am the only one with the problem. Regards S-Y. Chen

But why Gmail and others do not have this problem ? How can I raise this to a higher manager ? There are more and more these situations. To me, this means that I have to abandon a lot of customers with the .cn domains, with the reasons I really don't understand. Regards S-Y. Chen

I am having this problem for years. I really want this to be resolved. I was sending my email to accounts at domain adina.com.cn and I got the following message : >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: xy.ge@adina.com.cn The mail server could not deliver mail to xy.ge@adina.com.cn. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I brought this up to the help desk back in 2008. And they told me >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This is not a problem at our end but with the MX setup for adina.com.cn. Per RFC standards, MX records should point to canonical name hosts. But, adina.com.cn. is having an IP address in the format of a CNAME instead of a canonical name as its MX record. === ;; QUESTION SECTION: ;adina.com.cn. IN MX ;; ANSWER SECTION: adina.com.cn. 3600 IN MX 5 211.155.27.248. === You can compare the MX setup for totalchoicehosting.com as an example: === ;; QUESTION SECTION: ;totalchoicehosting.com. IN MX ;; ANSWER SECTION: totalchoicehosting.com. 86238 IN MX 10 spamkiller.tchmachines.com. ;; ADDITIONAL SECTION: spamkiller.tchmachines.com. 86238 IN A 204.11.34.73 === Please ask the dns admin for adina.com.cn to re setup the MX records with a fully qualified canonical name. For information about how to setup this you can refer the following url : http://support.microsoft.com/kb/153001 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Of course, the other part won't solve this form their side. Because, apparently, I am the only one having this problem with them. Recently I am having more and more of these problems with the domain in China. Someone suggest me "just switch to Google. They have the similar services, less problems. So, I try sending email to this account again, with my Gmail. There is no problem at all. I am not an expert in this, but I know Google does not have this problem. So, maybe I should just switch to Google, instead of having two email accounts to track ? Regards S-Y. Chen

I have asked the tech support, and they say this is not possible. But I still have to ask : is it possible to monitor every outgoing email from my mail server ? Any help will be greatly appreciated. Regards S-Y. Chen

I only need someone to tell me what do those error messages mean, then maybe I can talk with the receiver too. But now I am only getting the response that the problem is not on TCH.

That is the problem.............Help Desk asked me to worked with the other side. So what am I supposed to do now ?

I was sending my email to accounts at domain adina.com.cn and I got the following message : >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: ?????@adina.com.cn (account name hidden here). The mail server could not deliver mail to xy.ge@adina.com.cn. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I have tried hotmail and gmail and they all work fine. Tech support told me the problem should be on another side. Another side told me they have explicitly allowed email from my account so the problem should be on my site. So, what should I do now ? What does that "they may be blacklisted," mean ? Am I blacklisted ? Or we are blacklisting them ? Thanks for the help. Regards S-Y. Chen

This is why I am always with TCH. The problem is always solved in a prompt fashion. Thanks again !! Regards S-Y. Chen

I moved from US to overseas these years. and like many of my friends, we operate small consulting firms. Most of my friends follow my recommendation and pick TCH. I have been with TCH for many years. Overall speaking, I am very satisfied. But I also hope that I can have more control over my hosting, although it is on a shared machine. One of the problem I encountered was the email. Due to the policy/setting on the server, emails from many of my clients are rejected. I hit walls several times on the tech support. Finally I call for help here and someone agrees that they can "whitelist" domain by hand (that means, one by one). I asked my friends and many of them have the same problems. Internet is a place without boundary, so we will certainly encounters people/computer from different culture. Many of my friends do not even talk to the tech support, and they are preparing to give up and move to another hosting service. I believe there are many small business here like me. And I suggest this problem to be resolved in an feasible and systematic way. Email and web site is the virtual sales for business like us. If I can not have more flexibility on my email, our firms will soon be belly-up. And last time I also felt that I was forced to move to another hosting company. But, I still get a very good feedback finally. So I stayed. Other than that, I will say I have almost 100% satisfaction. Regards S-Y. Chen

I really want to accept anything that can resolve my problem. For example, let me set up my own white list. However, where can I do that ? I remeber last time I suggested that too but all I got all the way was "no". I escaluated my problem several times to some managers or something, and I always felt I was hitting the wall. When I say this is a big company, this is really big. This is one of my major customers, which provides 30% of my revenue this year. Confronting their IT to change their practice, is just like calling up GE's IT department, and ask them to solve your email problem -- I believe you get the point now. But, I still did that -- confronting their IT and trying to resolve the problem. As usually, they say, no, that's your problem. I have done my part and I hope TCH can do something too. Last time I know one university in US and one university in Japan had the same problem with this company too. But, both schools just had to change their practice. So, I think there is still no solution now. Maybe someone can kindly tell me how can I make a "white list" out of this chaos ? Regards S-Y. Chen

I don't have any success with the Tech Support, so this seems to be the last place to ask for help. I have email problem with one of my customers fot a long time. The first time happened about few months back. People of the company suddenly could not send/receive any email to/from me. After checking, Tech Support told me that, when receiving email, my server will send a call back or something to the sender. Because this sender had a different IP for its sending and responding source, so the email was blocked. However from my understanding this was kind of common for many organization/institute/goverment agent. This is a very big company and one of my important customers, so I just can not ask them to chanage their IT practice. The IT on both sides insisted that they are right. I almost lost that customer. Finally someone suggested me to change a server, and I did. And the problem was resolved. And then, suddenly again, few days again, my customer could not send email to me. The tech support of TCH said my cilent's server did not accept blank call back, and that is the problem. And again, tech support insists they won't change the practice. Is there a way I can get around with this ? This is a very very big company, and I believe they deals with millions of emails everyday. From my understanding I am the only one has this problem with their email. With both sides insisting on their practice, it's like forcing me to change my hosting company. I have been with TCH for quite a few years, and I really liked it. I even recommend to my friends. But I am really very frustrated now. Anyone knows what I should do ? Regards S-Y. Chen

Yes I have followed your instruction. Thanks a lot ! I will wait for few days to see if this is working. It is strange that, it seemed like I already have visual confirmation on. However I have set it again. Thanks again ! Regards S-Y. Chen