My review -
I've had my hosting through TCH for close to 9 months now. This is the forth hosting company and the third of which I held a reseller account. I've been from bad to worse to absolutely terrible before TCH. Reselling hosting has been a hobby of mine that I started years ago with hopes of making some extra $$. There was a time where I had eight decent accounts. However, with my last host, I lost all but 1. I've been reluctant to even try to get some more customers with all the bad experiences that I've had. When I say bad, I'm talking about downtimes from 1 hour to 5 days (yes, five days!! No email, no response, no service, no explanation!), at one time the servers were hacked showing I AM A SPAMMER on all home pages.. Ohh it was awful . I mention this to anyone that is considering other hosts.. There are some really bad ones out there. Luckily TCH is not one of them.
Since I've been with TCH, I've yet to experience any downtime, at least none that isn't completely acceptable. More than anything, the level of service that is provided by TCH is astounding. The very fact that there is a support forum is unbelievable! The help desk seems to reply to tickets (even low priority) as fast as possible. Even to answer stupid questions from me . So far, I'm loving TCH.
I'm beginning to get the confidence back to take on some clients and feel comfortable doing so. After being burned so bad, this is a very big praise to TCH.
Well, not much but here goes:
1) About the only trouble I every run into is, every now and again, I get no response from my sites. This usually lasts for less than a few seconds and I normally consider this to be SQL or server load. This is perfectly acceptable and if it ever reached a point of being a true problem, I'm sure the help desk will take care of it for me.
2) I'm still not a fan of cPanel/WHM and feel that P**sk is a better CP Software. However, this is just personal preference and by no means a mark against TCH. I'm sure cPanel is more widely supported and 80%+ would disagree with me on this.
To TCH - Thank you and keep up the great work and support. I hope to have continued great service in the time to come.
To potential customers - While TCH may not be the cheapest, they are definitely one of the best. It's my belief that TCH is a company that can be trusted with your business and valuable data.