BiologyMad

I use a different email address with TCH – Anyway, even if I was using my domain email address, I still should have received the 80% warning. Also, when I had apparently exceeded my bandwidth limit, I was still receiving emails through my domain name. I think it is appalling that TCH will not refund me. If I had known I was approaching my bandwidth limit, I would have restricted the usage on my site (by adding in password pages to where people could download information) for the last couple of days until the new month had started. Now I have paid twice for the one month - this has happened to me before, and I am not happy.

Well i definitely did not recieve any warning email. I do not have spam filters, and the address is not incorrect as I have recently recieved other emails from TCH ie billing info and info about the recent change of servers.

I have now paid to upgrade the account (along with the other payment on the 22/11) to get my website working. One suggestion to TCH is that you email clients when they are approaching their bandwidth limit - it is frustrating when one finds that they can not access their site with no forewarning. I have been with TCH for nearly 1 year and have never had any problems apart from this one - TCH has been great until now. Overall you all have been very helpfull, however, you need to reassess the way people can upgrade their accounts. This has occurred to me twice this year when I have upgraded (earlier in March and now) where i have paid twice in one month for the one account, and I have never been reimbursed.

i just paid for the next month on the 22/11 - i dont see how I could have exceeded my bandwidth limit within 1 week - this has never happened to me before. I have also been on the on line support, to try and find out how much traffic i have been getting the last couple of days and the person didn't asnwer my questions - they just said that they were closing the session.

I have done this already - however i need this problem fixed ASAP The problem i have is that TotalChoiceHosting never sent me a warning email to advise me that i was approaching my limit - all of a sudden my site is just down with the message saying that I have exceeded my limit. I am annoyed becuase I never recieved any warning so i could recitfy the problem before my site went down. I now have a big presentation tomorrow, where I need to use my site.

I have apparently exceeded my bandwidth limit and no one can access my site. How can I upgrade my account ASAP??