Greetings,
I have been researching for quite a few weeks and through other references and my own research have found your company to have what I need. I was all ready to transfer, and had checked on one last item, as I always do prior to doing business with a new company: the Better Business Bureau record.
I was disappointed to see that there is a standing record of 'unsatisfactory' due to non-response to a client complaint, which belies the overwhelming satisfactory posts to your message boards.
As membership in the BBB is strictly voluntary, and they have very specific guidelines for problem resolution, I really must have closure as to why this is. Your online support could not give me any information and asked that *I* provide it. I don't believe that is my responsibility, nor is it possible, as I am not privy to their records, only their publicized reports.
I am hoping that someone can help me so I can proceed with my migration to your services.
Oh, by the way - your telephone number as listed in your domain's name registrar has been disconnected. I have been searching all over your site for a phone number as I prefer talking to humans, and cannot find one. Where would that be located?
Thank you so much,
Best regards,
Laura M Collins