Just to close this conversation out:
I may very well have been at fault in the problem I had. I can't offer clear evidence either way. In any case, I'm much more aware now of my own responsibility to keep my billing information current.
In all my conversations about this matter the TCH people have been professional, helpful, knowledgeable and patient. I continue to admire the way business is done here and the commitment Bill and all the family have to their customers. I offer my apologies if I was rude to anyone in my disgruntlement. I would heartily recommend TotalChoice to anyone.
In a previous post I complained that (I thought) someone had changed the subject of this thread. If it were in my power to re-title it myself I would do so now: Problem Solved, Opportunities Gained. TCH Rocks.
Thanks, Bill. Thanks, everyone.
Still a Happy Customer.