My web-host for work (I won't say who) just completely sucks. No it is definitely not TCH. I won't say who just because I don't want to start a battle here or anything. But I do want to rant. Customer service with these guys is a royal pain in the neck, and they don't even answer questions you ask them. Plus it's expensive as all get out. I'll be moving our domain here in the near future (we're not ready just yet cause our pages are .asp pages) but for now gawd I hate dealing with these idiots!!
All I wanted to know was where I can find a list of our email accounts we're using with our domain. We've got about 6 or 7 of them, but when I log in as admin, only 2 are listed. Yet I am positive that at least 2 more are functional and active because we've got those 2 set up to be forwarded. One forwards to an earthlink account and another forwards to a hotmail account. Well, we want to leave the earthlink and hotmail accounts altogether, and set up mail only with our domain name. (Sounds reasonable, right?) But when I log in as admin and try to find where to configure these emails, none of them are listed as active or available - only 2 (admin and a test one) are listed!
So with our web-host, they have this ticket-system for contacting tech-support which I absolutely loathe. You fill out a 'ticket' and fill out a bunch of drop down boxes to clarify your issue, then finally type out your problem and submit the ticket. Well these tickets RARELY get answered the same day, usually by the next work day. I filled out a ticket about my problem with email accounts not showing up in admin even though I know they are active. Also included with that ticket was another question I had ... well they solved that side question but completely avoided my main problem which is that I can't configure all these email accounts because they're not showing up in my admin area like they're supposed to. That question was entirely ignored!! And then they say "ticket closed, please contact tech support if you need further assistance". Well "contacting tech support" means basically submitting another ticket. Grrrrr. What you can also do is 'reopen' a closed ticket, and submit more information, which I did that, and even though they answered within about 6 hours, they STILL didn't solve my problem. They are telling me that I only have 2 active email accounts, when I have told them twice now that yes indeed I have more than those 2 accounts - I know this because I can send the emails to those other accounts and they are indeed being forwarded to the earthlink and hotmail accounts! You can send mail to with them!
So I had to re-open that ticket yet again, just to get some information on this one single problem! It will likely be not until tomorrow that I even get anywhere with these people!! And that is way way way too long for a web-host to resolve their customer's email problems.
All I want to do is stop the forwarding on a couple accounts and at that point reconfigure my email client. That's all. How utterly difficult can a web-host possibly make it to do so on their customer?
OK I feel better. Thanks for listening. I will be bringing our business over to TCH in the very near future because I see you guys actually value your customers (what a concept) and you give them the quick attention they sometimes need. As I have learned, some web-hosts don't.