Georgeh

Yes Mr. Dick, I have problems, I had writed to the help desk. I didn't get yet the help / explanations that I need to understand waht to do from now on... But maybe you as an administrator at TCH can answer some simple questions: I do not get it: If you (mean TCH) remove the options to manage the mailboxes; how can I, as the administrator of the accounts, administer / mantain the accounts? On a One-by-One service? I can't have the personal passwords of each account to have the acces to them and clean up the mailboxes so the users / workers get clean mailboxes every morning as I have been doing for years; so how can I do it now? Please, really I will appreciate your kind help. G.

Sorry, but I do not understand what's the meaning of "change the IMAP path... etc." I will try to ask my question as simple as I can: Is there any 'simple', step-by-step indications of what/how-to-do to recover all of the mailboxes accounts and see them in Horde as before???? i HAD WRITE A 'TICKET'... GET THE SAME USELESS ANSWER... I WILL APPRECIATE ANY ASAP HELP SINCE THERE ARE 48 HOURS THAT I CAN'T DO MY WORK... I HAVE A LOT OF MAILBOXES IN DIFFERENT TCH HOSTED WEBSITES... AND AFTER MANY YEARS OF HAPPINESS WITH TCH I'M NOW COMPLETELY LOST... I REPEAT: NEED URGENTLY A SERVICE: A SIMPLE WAY TO RECOVER (not one-by-one) the access to all the mailboxes accounts as before... SIMPLE STEP-BY-STEP WHAT/HOW-TO-DO-IT... THANKS!!! George

Thanks for your fast answer, but I do not understand what's the meaning... (soory for being so 'dummy' or unexpert) Is the meaning that I can't access the mialboxes until the conversion is finished? I manage several other websites: sos-web.org avantixgroup.com peru-uniontours.com apavitperu.org cuzcoonline.com and I have the same issue in all of them... Please give me some 'specific' hints what-to-do and/or when the server will be back to normal... 5 of this account are bussines accounts... and I must check that themailboxes get cleaned everyday overnight... Thanks in advance for your help, George

PLEASE DEAR FRIENDS AT TCH I NEED SOME ASAP HELP! I'm really lost: I can't understand how to recover / 'resuscribe' all of the accounts in my HORDE view... Among other web sites hosted by TCH I manage the account www.peru-uniontours.com when I enter the 'cpanel' > I choose webmail. Then > Horde, Then login... and usually I can see on the left all the mail accounts. NOW I CAN'T SEE ANY OF THE ACCOUNTS UNDER mail/peru-uniontours .... they have 'dissapeared'!!! please I need some help since I must clean every night the mailboxes... IT'S MY JOB... PLEASE SOME ASAP HELP!!! Can you write some "step-by-step" "what-to do"? remember please that not all of us (your clients) are experts... just happy user (until now) of TCH services... BTW: Please send my best regards to "Guru Bill"