It said that a good company knows how to take critisims and look at finding solutions, or help its customer better understand a situation or improving their service.
I hope this is what I'll be getting from this open conversation. Why open? I am intrested and hopping for people suggestions and better understanding networking and the issue at hand. And if anything I did was not the best way to do things, share it with others to help increase the quality of the service provided by you guys and the customers.
I have been, still am, and seek to continue to be a supporter of TotalChoice Hosting. I suggest TotalChoice Hosting to all intresting in making a website because of the friendly and speedy service, all by delivering a solid reliable experience and web hosting service. I have been TotalChoice Hosting client for so long I don't even remember. I have 2 web hosting service with you guys to drive 2 web sites. One web site for my personal usage, and the other for sharing images on the web, small private FTP to sending picture between family members which are across the globe, and other usages, for example univeristy projects. Why 2 web host, well I don't want my other website domain to show up everywhere on unrelated content, and I want to keep my web hosting monthly bandwidth apart. And I want to help support TotalChoice Hosting
So why I am not happy? What turned my big smile into a big frown?
It all happened today actually. One of the things I do, and hence the "sharing images on the web" part comes into play, I like to help people in PC tech forums. I post screenshot, diagrams, and all sorts of things.
Today, I was covering the Nvidia GTC press event:
Here is the forum post: http://linustechtips.com/main/topic/131582-nvidia-gtc-press-event/
At arround 5000 only viewers on the thread, my account got suspended, and got an e-mail from Balakrishnan at TCH
And this is where my smile went down a bit. As suggest by the e-mail at the end I have contacted via AOL/AIM Balakrishnan. Which made me go to through the whole trouble of making an AIM account, to inform him that this is just high traffic and not a DDOS attack, and I was hopping for some suggestions. Maybe offload the images on my 2 web hosts? I didnt' do it now, because I didn't want to take the chance to mathers worse. I haven't and still seek suggestions.
And this is where I got mad. How come TotalChoice Hosting can't handle 5000 viewers? And that is ASSUMING these 5000 visited the web site simultaniously, which I highly doubt.
Regardless, I am seeking advice in either having this problem solved, trying to understand why it was an issue (is it because there was a lot of images? Are image size the problem? Was it my bandwidth cap that passed?). Any suggestions to help things, like combine images together? Last year, I have done the same thing as I did now, same press event, same style of coverage and it was not a problem.
Also, why I can no longer access my web site via FTP? Why was that suspended as well?
Thank you for your time and patience.