changed main acct pw & can't sign in!

[twowheels]

Help! I changed my main account password, and now I can't sign in anymore! Does it take time to propogate? Why doesn't the old password work anymore? The old password still works for FTP. I've tried the new password shortened to 8 characters, etc, but it still doesn't work.

 

I also can't get into webmail.... though, I didn't try it before the above mentioned problem I'm using the IP address right now since the registrar hasn't propogated.

 

Thanks!

[twowheels]

More details:

 

Support page & FTP are still using the original assigned password

POP3 is using the new password that I entered (so I know that I didn't mistype it twice)

cpanel & webmail won't sign in at all.

 

Thanks!

[Lianna]

If you can access the helpdesk, please open a ticket there that gives us all the details including the old password, the new password and which one works with each feature.

 

If you cannot access the helpdesk, you can initiate a chat with me from the support page of our site. I will be here until noon US Central time (4 hours from now).

 

Lianna

[KevinW]

if your problem is with POP3 make sure your email account id is correct.

 

For your "main" account name, your email account id is just your user id name. Don't include the '@******' to it.

 

But, for any other email accounts you add to your web site, the email account name is the user name followed by @******

 

Thus, if you add 'john' to your web site, his email account name is john@******

 

Finally, make sure when you set p your email client that you enable the option "my outgoing server (SMT) requires authentication" -- at least this is what it is for Outlook or Outlook Express.

 

Good luck!

kw

[Lianna]

Ok, we have your helpdesk ticket and will look into it very shortly.

 

Thanks.

Lianna