Can't reach help desk

[jdmatl]

ever since you guys updated your help desk service I can not log tickets. Customer service was working on this since 12pm today and I still can't log a help desk ticket. error I get is :

 

>>>>

TotalChoice Hosting: Error

 

Verification Error - Record Missing Password Or Key

 

>>>

 

Is there a alternative way to get support?

 

My pop3 and smtp servers are not working with either Eudora 5.11 or outlook express using the "auto-configure" method that cpanel sends. Webmail works great, but want to get the client side of this working.

 

=== update===

pop3 problem fixed, fat finger of the ip address. but still can't reach help desk

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thanks

[shammer]

In another thread it was reported that if you clear the cookies from the temporary internet files it clears this up. I too was having this problem but after I did that, I am in.