Jump to content

Recommended Posts

Posted

I'm unable to log in to CPanel on either my reseller account or one of the underlying customer accounts today. Despite using the usual credentials and not having updated passwords since my last use, I'm getting "The login is invalid" in both cases. The sites themselves seem fine. Is this a known problem or has something changed recently?

Posted

Hi,

If you cannot log in to cPanel on both your reseller account and customer accounts, but the associated websites are functioning normally, there are several possible reasons for the issue. One common cause could be that your IP address is blocked. You can check your public IP address by visiting this link. Once you have your IP, you can open a support ticket with TCH to verify whether the firewall blocks it. Additionally, you need to double-check your login credentials to ensure there are no typos or errors.

Posted

You can check your public IP address by visiting this link

Missing link?

The two sites I tried will have different IP addresses, I expect. One site has a static IP and the other is on a shared server. I'm not sure which IP relating to CPanel that you are looking for, though.

Posted

Aha - MY local IP address! Sorry - I assumed you meant some IP address hosting the offending CPanel site. I'll open a support ticket.

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...