wkg Posted October 30, 2008 Posted October 30, 2008 Don't know if this is the right forum, but it is a security related question/issue. Whenever I submit a ticket to the Help Desk, the confirmation email I receive in return contains my cPanel password in plain text. I understand entering my password in the help site to assist the tech. I realize the vulnerability is extremely small, but it is unnecessary to email it back to me, so why do it at all? Quote
TCH-Thomas Posted October 30, 2008 Posted October 30, 2008 It shouldn´t send you the password to you unless the support guys changed something. Quote
TCH-Bruce Posted October 30, 2008 Posted October 30, 2008 The password you are seeing is your password to enter the help desk not your cpanel password. It should not be an issue. Quote
wkg Posted October 30, 2008 Author Posted October 30, 2008 The password you are seeing is your password to enter the help desk not your cpanel password. It should not be an issue. Hmmm, I guess I thought I needed to use my cPanel password to log in to submit a ticket. If I change my password at the Support Center, that will just be local to tech support and not my account? These things are not always obvious to the users, even experienced users. Quote
TCH-Bruce Posted October 30, 2008 Posted October 30, 2008 Correct, the help desk password should not be your cpanel password. Quote
wkg Posted October 30, 2008 Author Posted October 30, 2008 Correct, the help desk password should not be your cpanel password. OK, I've changed it. If this is spelled out anywhere, it should be in bigger letters Thanks. Quote
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