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Help Desk Ticket Confirmation


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Don't know if this is the right forum, but it is a security related question/issue.

 

Whenever I submit a ticket to the Help Desk, the confirmation email I receive in return contains my cPanel password in plain text. I understand entering my password in the help site to assist the tech. I realize the vulnerability is extremely small, but it is unnecessary to email it back to me, so why do it at all?

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The password you are seeing is your password to enter the help desk not your cpanel password. It should not be an issue.

Hmmm, I guess I thought I needed to use my cPanel password to log in to submit a ticket.

 

If I change my password at the Support Center, that will just be local to tech support and not my account?

 

These things are not always obvious to the users, even experienced users.

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