BrettWho? Posted January 3, 2007 Posted January 3, 2007 I'm having a little trouble logging into my account to upload some new files. In the past I have used CuteFTP without any issues but tonight I am running into a problem. I tried pointing the program to ftp.****, http://ftp.****, ftp://www.****, www.****, etc. but none of them are working. When I try ftp.**** I get an error message saying "Can't resolve 'ftp.****'." When I try www.**** I get an error messaging saying "The connection failed due to an error or timeout." What am I doing wrong here? Quote
TCH-Andy Posted January 3, 2007 Posted January 3, 2007 it should just be yourdomain_name.com If you are getting the "can't resolver errors" it sounds like a DNS issue. For the connection timeout it could be a firewall or other issue. Open a ticket at the help desk, and we'll take a look for you. Quote
BrettWho? Posted January 3, 2007 Author Posted January 3, 2007 it should just be yourdomain_name.com If you are getting the "can't resolver errors" it sounds like a DNS issue. For the connection timeout it could be a firewall or other issue. Open a ticket at the help desk, and we'll take a look for you. Ok, my ftp access is work now, I just had to use what you said (yourdomain_name.com). Under the support section of TCH's home page it says to use ftp.yourdomain_name.com, which is why I tried that. Now I just have to figure out why I'm getting 404 errors for my website. Quote
TCH-Thomas Posted January 4, 2007 Posted January 4, 2007 It should be ftp.yourdomain_name.com (i.e ftp.example.net). Perhaps the techs did some of their magic. The reason I say this is that I too use cute ftp and entering ftp.example... works for me. Anyway, I am glad that it works. Quote
BrettWho? Posted January 9, 2007 Author Posted January 9, 2007 It should be ftp.yourdomain_name.com (i.e ftp.example.net). Perhaps the techs did some of their magic. The reason I say this is that I too use cute ftp and entering ftp.example... works for me. Anyway, I am glad that it works. So why does it work when I use "www.yourdomain_name.com" but I still get an error when I use "ftp.yourdomain_name.com"??? Quote
TCH-Andy Posted January 9, 2007 Posted January 9, 2007 That sounds like a DNS issue - open a ticket and we'll take a look for you. Quote
BrettWho? Posted January 10, 2007 Author Posted January 10, 2007 That sounds like a DNS issue - open a ticket and we'll take a look for you. I already have a ticket open because of another issue regarding access to my website, so this all might be caused by the same problem. Quote
heyguy Posted January 10, 2007 Posted January 10, 2007 You try accessing it by IP? Would tell you right away if it's a DNS issue. Quote
BrettWho? Posted January 12, 2007 Author Posted January 12, 2007 Well my major problem (getting a 404 error everytime I tried to get on my site) finally got resolved and now I can use ftp.mydomain_name.com to connect to my site. Quote
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