moogie Posted November 4, 2006 Posted November 4, 2006 My site was compromised on 10/2. Since I am a blundering idiot, I didn't start doing anything with backups until about a week ago. Do you folks keep backups so that you could restore it from 10/2 or do you only keep the latest? In other words can you restore me from 10/2? Thanks! Quote
TCH-Bruce Posted November 4, 2006 Posted November 4, 2006 The best thing to do is open a ticket with the help desk and ask. The techs don't frequent the forums and the moderators don't have access to the servers or your account. Quote
moogie Posted November 4, 2006 Author Posted November 4, 2006 The best thing to do is open a ticket with the help desk and ask. The techs don't frequent the forums and the moderators don't have access to the servers or your account. Ok..sorry. I sometimes don't know whether to come here or open up a ticket. Quote
TCH-Bruce Posted November 4, 2006 Posted November 4, 2006 No problem, that's why we're here to help direct you. Quote
moogie Posted November 4, 2006 Author Posted November 4, 2006 Where I get confused is when the folks at the help desk direct me to you, and then I get directed back to them. Heh...it's just a learning curve. I'll get there. Quote
TCH-Bruce Posted November 4, 2006 Posted November 4, 2006 If it is something server related then the help desk is the place to go. If it is help with something on your site like a 3rd party application, blog software, CMS solution, shopping cart installation, etc... this is the place to come. Quote
moogie Posted November 4, 2006 Author Posted November 4, 2006 Ok...thanks. I will try to remember that. Quote
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