Awstats Keeps Going Down

[programthisweb]

Over the last few weeks the stats for my hosted sites have spontaneously stopped gathering data. I've had to send in 5 emails to the help desk so far to have them restart them and each time they say it's fixed. Does anyone have any idea what would make this happen continuously?

[TCH-Bruce]

If the stats program is taking up too many resources while backups are being performed the stats program is automatically disabled. It takes someone to restart it. Since both the backups and the stats are server intensive the backups take precedence since they are of greater importance than stats. The logs are constantly updated so no stats are lost.

[programthisweb]

You're referring to the database backups that occur daily through automysqlbackup.sh? If I disable that from running will that help the situation? I have databases on there but they're not added to unless I add a product or press release, so I could back up periodically and be ok.

 

Thanks for the help.

[TCH-Bruce]

No, I am referring to system backups that run on the server. Backups not only backup the server files but also users websites on the servers. Also, the stats program does not only do your account and all your customers accounts but all users on the server.