Twelves Posted August 25, 2006 Posted August 25, 2006 I have used TCH for 5 years for three web sites. A very successfully friend of mine needs a server and wants to know about this issue: He is worried about loosing customer emails because TCH IP is blacklisted as SPAM. Lately I noticed that any email I send to a customer, that email lands in their SPAM filters on Hotmail, MSN, AOL, Yahoo... I asked tech support and they just said, its the way of the world... What can be done? Is this issue fixed for longer then 2 weeks? What do I tell my friend? Quote
TCH-Bruce Posted August 25, 2006 Posted August 25, 2006 If your friend is getting his own dedicated server there should not be an issue providing he or any of his email accounts don't get turned in for email abuse causing the IP to be black listed. TCH makes every effort to prevent the servers from being abused and consequently black listed. But it does happen. It only takes one person to receive an email from someone and report it as spam for the server to become black listed. When this happens TCH works very hard to get the server de-listed. Sometimes it can take a couple of days. I have two business accounts on the TCH servers. It's happened once and was cleared up in less than 2 days. If people get a returned message that the server is black listed normally they will try and contact you another way. I wouldn't worry about it being an issue. Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.