oreo619 Posted March 17, 2006 Posted March 17, 2006 About a month ago the email in my employers office (3 different computers) stopped working. They use outlook, and I'm the one who set up the email accounts through tch and their company website. I haven't been able to go up to the office yet, but is there anything I should know before I go? Would the recent upgrades possibly mess with this? Has anything changed? Thanks. Quote
oreo619 Posted March 17, 2006 Author Posted March 17, 2006 Also, where can I find the pop server information? Quote
TCH-Tim Posted March 17, 2006 Posted March 17, 2006 Without any kind of specific information about what kind of basic troubleshooting steps have already been taken, there's not really much to say. For starters, it's a good idea to make sure the domain is accessible from their offices. (As in, not blocked by a firewall or their ISP.) Wouldn't be a bad idea to access their domain from your own office before you go. If you suspect it's a server side issue you'll want to open a help desk ticket as nobody here can access your account details. Quote
TCH-Tim Posted March 17, 2006 Posted March 17, 2006 Also, where can I find the pop server information? mail.xxxxxx.xxx (where xxxxxx.xxx is their domain name) for ingoing and outgoing (unless they use their ISP for outgoing). Quote
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