The Dreaded Computerised Telphone Operator

[OldTimer]

Ran across this at another forum and thought it may be helpful.

I'm sure we've all wanted to just talk to a human and not a computer at one time or another.

 

"IVR (interactive voice response) systems allow companies to service many incoming phone

calls with a computer instead of always giving consumers the choice of skipping the

computer and asking to speak with an actual human. But consumers in most cases do not

want to talk with computers, and they are furious about it."

 

The cheat sheet:

http://www.paulenglish.com/ivr

 

More info:

http://www.paulenglish.com/ivr/info.html

 

Greg

[stevevan]

Thanks for the info. I can't begin to even count how many times I've waited and waited to speak to a human. I'm sure this list will come in handy for some people!