Can't Download Backup

[PathDæmon]

I was updating our website's phpBB, and accidentally deleted an important directory. I'd backed up the site a month ago, and tried to download the backup, but I'm completely unable to access or work with it because of permissions issues. When trying to get the file over FTP, I get the message "backup-9.27.2005_16-34-43_*******.tar.gz: Permission denied

 

Error -160: could not start data transfer"

 

What can I do? We need our BBS back!

 

EDIT: I've tried changing permissions from FTP, the file manager, and cron... all report that they are unable for permissions reasons.

Edited October 30, 2005 by PathDæmon

[TCH-Bruce]

Please open a ticket with the help desk (link above). The mods do not have access to the servers or your account inforamtion and the techs don't frequent the forums.

[PathDæmon]

Thanks... I'll do that.

[TCH-Don]

For the future,

in cpanel > backup

you can download a Home Directory

this is a compressed backup of all your files.

 

Its good to make a backup before radical changes.

Then You can upload a Home Directory file later if needed

or just go inside the compressed file and copy any old files needed.