Cannot Receive E-mail To Acct

[Charisa]

Hello,

 

I just moved to TCH this week. I'm grateful for online support and these forums.

 

I've set up an email account in my domain. When I send a test email to see if the email gets through, I do not receive the mail (cannot view it in either the neomail, horde mail, or in the email acct I set up in Outlook 2002).

 

I thought maybe it was because HTML mail is not allowed. So, I sent a test that was plain text. Still did not get through.

 

Strange thing, a different user sent an email to the acct and I received the email.

 

I am able to send messages from the online web mail clients to other email addresses. However, it does not appear that I can send/receive messages from this account in Outlook 2002.

 

I suspect there is some dialog box somewhere I need to enable and I can't seem to figure it out.

 

The email account in question is: jazz@charisamartincairn.com

 

Any ideas you have would be appreciated.

 

Charisa

[KevinW]

Have you followed the instructions as posted on the TCH Help Web site? Click here to view them.

 

You will find specific info there for Outlook 2000/2002.

 

Let us know if you are still having trouble.

-kw

[Charisa]

Yep, I did follow the instructions.

 

One thing I forgot to mention...

 

The one email that had been received by the jazz@charisamartincairn.com account is no longer in the inbox when viewed in neomail or horde mail. I have not set up a forwarder for that acct.

 

--cmc