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Webmail Login Problems


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My users are having problems logging in to Horde and Neomail (SquirrelMail works fine.) When they go to domain-name/webmail, they can login and choose a webmail program, but when they choose horde, and i believe neomail, they are immediately logged out (they get the logged out screen as though they clicked logout.) I don't know if it is related, but they are using AOL; I can login to their accounts fine from my computer using another ISP. Anyone know what might be causing this?

 

Additionally, they want direct access to the webmail, without having to choose which program to use -- apparently that's "way to complicated" -- so I setup direct access to SquirrelMail. This works fine, but there doesn't seem to be a way for them to change their email password through squirrelmail. There is a plugin available to allow users to change their password, but I think I would have to make a completely seperate installation to use it. Is that correct?

 

Thanks...

 

-Steven

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Hi and Welcome to the forum :P

 

My users are having problems logging in to Horde and Neomail (SquirrelMail works fine.) When they go to domain-name/webmail, they can login and choose a webmail program, but when they choose horde, and i believe neomail, they are immediately logged out (they get the logged out screen as though they clicked logout.) I don't know if it is related, but they are using AOL; I can login to their accounts fine from my computer using another ISP. Anyone know what might be causing this?
I am sorry, but I don´t know the answer to this, the only thing I know is AOL related here is that TCH stopped forwarding to AOL, so it would be best if you opened a help desk ticket about this.

 

Additionally, they want direct access to the webmail, without having to choose which program to use -- apparently that's "way to complicated" -- so I setup direct access to SquirrelMail. This works fine, but there doesn't seem to be a way for them to change their email password through squirrelmail. There is a plugin available to allow users to change their password, but I think I would have to make a completely seperate installation to use it. Is that correct?

This would require you to make your own installation of squirrelmail I believe and I think I read another post about it. I´ll see if I find it. :lol:

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it would be best if you opened a help desk ticket about this.

Already tried that. The response I got was:

Hello,

 

We have not come across any problems for users of AOL to access the webmail.

Please check out the forums at http://www.totalchoicehosting.com/forums for more information in this regard.

 

Thanks for choosing TotalChoice Hosting

 

Sincerely,

Kris B

Technical Support

Thanks for the link... I'll check it out.

 

-Steven

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