Email Timing Out W/norton Antivirus

[gacain]

Greetings,

 

I seem to be having this problem a lot with Norton AntiVirus lately. I have the 2003 release installed on one user's system. There is a "prevent server time out" option, which I have checked. I also have the option checked that tells Norton to try to repair an infected file and if unable to just delete it. But Norton doesn't do that. It puts a message up on the user's screen that tells him he has an infected file, and then his connection to the TCH email server times out, so he is unable to retrieve his mail. I then have to go to webmail and try to determine which message contains the infected file.

 

Anyone else have this problem? Any ideas about a solution?

 

(Also posting this in the software section).

 

Thanks.

 

Greg

[gacain]

Greetings,

 

I seem to be having this problem a lot with Norton AntiVirus lately. I have the 2003 release installed on one user's system. There is a "prevent server time out" option, which I have checked. I also have the option checked that tells Norton to try to repair an infected file and if unable to just delete it. But Norton doesn't do that. It puts a message up on the user's screen that tells him he has an infected file, and then his connection to the TCH email server times out, so he is unable to retrieve his mail. I then have to go to webmail and try to determine which message contains the infected file.

 

Anyone else have this problem? Any ideas about a solution?

 

(Also posting this in the email section).

 

Thanks.

 

Greg

[TCH-Thomas]

Sorry, don´t know the answer to this one.

[TCH-Bruce]

I merged the posts. Please do not cross post. We read all forum posts.

 

Sorry can't help with your Norton problem since I don't use it. Maybe someone else that uses it will be able to offer assistance.

[gacain]

Thanks for your response, and sorry for the 'cross-post'.

 

I'm not married to Norton, in fact I'm using AVG at home and I love it. Any suggestions for other email-checking anti-virus solutions that may behave better?

 

Thanks,

 

Greg

 

I merged the posts.  Please do not cross post.  We read all forum posts.

 

Sorry can't help with your Norton problem since I don't use it.  Maybe someone else that uses it will be able to offer assistance.

<{POST_SNAPBACK}>

[TCH-Bruce]

I use both AVG and EZAntiVirus and they both scan email. I don't use them together, I use them on separeate machines.

 

I have not encountered any problems with either.

[TCH-Don]

I use Norton and do not have that problem.

if a virus comes in I just see a note from norton in the place where the e-mail would be about the virus detected and deleted (thats the way I set up my options)

[stevevan]

I too use Norton and haven't had the problem. Strange indeed!