nablusi Posted November 1, 2004 Posted November 1, 2004 Greetings- I have been waiting 2 hours for a reply to my help ticket (to be fair- I made the mistake of rating its importance as: medium), so I thought I'd ask if you have some advice in the meantime: I have been unable to upload by FTP to my site [for the last 2 hours- for months uploads worked without a hitch]. The only error message I get (using Filezilla) is: "critical transfer error" in the queue, login works ok, remote directory is displayed- but the fill does not upload. File manager on cpanel works, but I have several hundred files to upload. Any advice appreciated! Quote
TCH-Bruce Posted November 1, 2004 Posted November 1, 2004 I had the same problem last week and it was due to a routing issue my ISP was having. Have you run a trace route? When I ran mine (I'm on SBC DSL) the trace kept looping back and forth between two nameservers. It would clear for about 45 seconds and start over again. Quote
TCH-Don Posted November 1, 2004 Posted November 1, 2004 As you mention file manager works, its not your site. Maybe check the ftp setting in your program? I used to see this now and then, and after rebooting my computer, it would work. So I switched to a different ftp program (CoreFTP lite) and have not seen this again. I suspect my settings became corrupt after an unscheduled shutdown (power failure). Quote
nablusi Posted November 1, 2004 Author Posted November 1, 2004 Thanks for the speedy replies! Don- I don't think the problem is on my end- since mu FTP works to upload to other sites [servers on other hosts] without problems Bruce- traceroute- I get 10 hops till server 83 with one time out in the middle. Does this tell me something? Quote
TCH-Bruce Posted November 1, 2004 Posted November 1, 2004 (edited) It very well could be. If it's timing out somewhere could cause problems. But it did find the server so it did find a route. Edited November 1, 2004 by TCH-Bruce Quote
nablusi Posted November 1, 2004 Author Posted November 1, 2004 retried traceroute- 10 hops in 34ms sounds ok to me here is the FTP log: Status: Connected Response: REST STREAM Response: SIZE Response: AUTH TLS Response: PBSZ Response: PROT Response: 211 End Status: Connected Status: Starting upload of xxxxxxx Response: 250 CWD command successful Command: PWDResponse: 200 PORT command successful Command: STOR Response: 550 10.html: Overwrite permission denied Error: Upload failed Does this tell us anything? Quote
nablusi Posted November 1, 2004 Author Posted November 1, 2004 Finally got a response from help desk- they want to reset my password. Will try that as well... Quote
TCH-Bruce Posted November 1, 2004 Posted November 1, 2004 Response: 550 10.html: Overwrite permission denied This sounds like a permission problem. Quote
nablusi Posted November 1, 2004 Author Posted November 1, 2004 OK I just tried again- new files I can upload, just existing files [overwriting] I cannot. file attribute is 644 If I ask enough questions- will I understand this in the end? Quote
nablusi Posted November 1, 2004 Author Posted November 1, 2004 For those who are following the continuing saga- help desk changed my password, which did not change anything Quote
TCH-Bruce Posted November 1, 2004 Posted November 1, 2004 You will have to contact the help desk again with the latest information you just posted here. We don't have access to the servers. They will be able to change the file ownership for you. Quote
nablusi Posted November 1, 2004 Author Posted November 1, 2004 You will have to contact the help desk again with the latest information you just posted here. We don't have access to the servers. They will be able to change the file ownership for you. OK- I sent them that. Could you please explain the meaning of "changing file ownership"? Is this connected with reading/writing permission? And if it worked till today- how did it suddenly change? Quote
TCH-Bruce Posted November 2, 2004 Posted November 2, 2004 File ownership is who owns the file and is used by the permissions mask. File permissions of 644 (owner-group-world) owner has read/write while group and world have read access. If you are not the owner you cannot write to or overwrite the file. Nor can you delete it. If your FTP client will show the owner of the files we would know for sure. I use CuteFTP and owner is one of the fields you can display. I checked my site and they are owned by my cPanel login name as I expected them to be. I don't know what could have caused them to change but the help desk could fix it if that is what has happened. Quote
nablusi Posted November 2, 2004 Author Posted November 2, 2004 Bruce- Thanks for the assistance and explanations. (pause in the thread- needed some sleep ) Help desk did finally fix the overwriting problem (though without explaining what was wrong and how fixed). Did I understand correctly that setting the owner name is not under my control, so if this recurs I have no solution other than another help ticket? I see that there is a Unix command: CHOWN is this what we are talking about? Is this something not to mess with? Thank you, Quote
TCH-Bruce Posted November 2, 2004 Posted November 2, 2004 You cannot change ownership of a file if you don't own it in the first place. So CHOWN would not work for you unless you were the owner. You should not be using or have to use the CHOWN command. When you FTP a new file up to the server it should make the owner of the file the FTP account name you logged in with. Quote
nablusi Posted November 2, 2004 Author Posted November 2, 2004 Bruce- Thanks for the patience. In summary: FTP is overwriting fine now. If the problem returns- check to see if the owner name on the files has changed. In any case- can be fixed only by help desk. OK- happy coding... Quote
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