Some Incoming E-mail Is Being Bounced

[TheCanadian]

Hi!

 

Since I moved my domain here, I've found it problematic signing myself up with a couple of mailing lists. Many times I would not receive certain mailings, but would receive others. Some mailings lists I have just never recieved anything from. Until now, I figured it was a problem on their end, but today I had a friend who uses Yahoo mail call to tell me that his e-mail messages he's trying to send me are getting bounced.

 

I've also noticed something odd that occasionally happens -- I've set up different mail accounts within my domain for receiving mail from certain sites, and sometimes I get copies of what appears to be "bounced" mail in my default domain account. It's addressed back to the original sender of the mail, but the contents show the initial message was intended for one of my secondary accounts - yet I never received it in the first place to that account or my main account.

 

I don't currently have SpamAssassin enabled and I don't have any mail filters that I think could be causing this, so I'm wondering - is there some other spam software running on the server that is bouncing these messages before they reach my inboxes? Is this a server-wide issue, or am I the only one having this problem?

 

Thanks!

- Jeff

[TCH-Rob]

Any way for you to get a copy of the verbage of the bounced message?

[TheCanadian]

The next one I get I'll post a copy of it. It's usually the Dotster monthly newsletter that I see a bounce of. Should be another one coming in a week.

[TheCanadian]

Hmm... this month I received my copy of Dotster's dotNews to my old e-mail account at my local ISP, but none of the copies meant for any account on this server showed up. Neither did any strange "bounced" mail messages. So I can't post a copy of the strange bounce messages because they seem to have stopped showing up. Although, I am still not receiving the mail I signed up for, so I'm back to square one.

Is there be any server software that could be bouncing mail, other than the ones I have listed in CPanel?

 

For reference, the two mailing lists I'm not receiving mail from are dotnews@dotster.com and LEGO@click.lego.com. For the latter, I did receive the confirmation message but nothing further.

I have copies of both of the last newsletters sent out which came to my old ISP account if that will help, just let me know what info is needed from them and I'll post it.

 

Thanks!

[TCH-Bruce]

Can you get a copy of the bounced message to your friend at Yahoo? Have him send a copy to an account you can receive with and post the bounce error here. Someone should be able to help figure this out.

[TheCanadian]

Oops! I forgot to mention about that. The bounced message my friend received at Yahoo was his own fault - he sent it to the wrong address! He has since sent me mail without any troubles, so that isn't an issue. I have smacked him upside of the head for causing such a hassle.

So thus far it has only been the two mailing lists mentioned above that I have not been receiving mail from, and I am certain I entered my address correctly for those.

[TCH-Bruce]

Do you have SpamAssassin turned on?

[TheCanadian]

SpamAssassin is turned on for my main reseller cpanel account, but not the spambox (so I assume it will just mark the spam and leave it in the inbox - correct?). I also have *@dotster.com in the whitelist of that SpamAssassin's settings. I have 5 E-mail filters for discarding certain mail, none of which matches the Dotster mail.

 

On my other accounts (which are sub-accounts of the reseller) SpamAssassin is not enabled, and there are no mail filters at all.

 

Does the main reseller account's SpamAssassin and Mail Filter settings affect my client accounts? I didn't think that they should.

[TCH-Thomas]

No they should not I think. I have a few accounts in my reseller space and they have individual settings which works individually.

[TCH-Bruce]

Thomas is correct. You have to set Spam Assassin on each account.

 

This does not solve your problem though. I'm running out of ideas. How do you read your email? POP, IMAP or Webmail? Do you have any filters there that would be deleting the messages before reaching your inbox?

[TheCanadian]

I use Eudora to read it via POP (I didn't know I could use IMAP - is that a better or worse method?). I don't have any filters on the server that should be filtering the mail, and in Eudora none of the filters prevent the mail from loading - it is only processed after being downloaded then is sent to the trash box in Eudora if appropriate (and I always review the trash before emptying it). I usually use my laptop to read mail, and leave important mail on the server until I can collect it later on my main machine for archiving.

[TheCanadian]

UPDATE:

 

I think I may have discovered a possible pattern to the absent mail. E-mail messages originating from whatever@lego.com seem to be received without incident. However, mail from whatever@click.lego.com never comes through. Since I have no filters that are removing mail on the server, and I download all messages received (spam and all), what is blocking the messages from click.lego.com? Is it some kind of DNS issue?

[TCH-Bruce]

I would open a Help Desk ticket and have one of the techs look into it. Link at top of page.